Mediterranean Bank Innovates Customer Experience with Finastra's Core Banking Solution

Mediterranean Bank's Digital Transformation Journey



In a bold move towards modernizing banking services, Mediterranean Bank has recently opted to implement Finastra’s advanced core banking solution, known as Finastra Essence. This partnership marks a significant milestone as the bank aims to enhance customer experiences and ensure sustainable growth in the Libyan banking sector.

Finastra Essence is designed to meet diverse banking needs, including both conventional and Islamic banking requirements. By adopting this next-generation solution, Mediterranean Bank seeks to streamline its core banking processes, thereby enabling a swift and effective adaptation to evolving customer demands. The intention is clear: to provide a comprehensive set of innovative retail and corporate banking services that align with today's digital age expectations.

As part of this implementation, Mediterranean Bank will receive specialized support from EVO Digital Solutions Co., a local fintech company. EVO's local expertise, combined with Finastra's global delivery framework, ensures a seamless transition to the new system. The hands-on technical and operational assistance will critically support Mediterranean Bank throughout its digital transformation journey.

Emad Alaakili, the Chairman of Mediterranean Bank, elegantly articulated the bank’s vision, stating, "We are currently on a digital transformation journey to ensure we continue to deliver the best services to our customers through cutting-edge technology." This resonates with the bank's commitment to meet growing customer demands through improved service delivery and operational efficiency. The integration of Finastra’s core banking solution aims not only to enhance customer service but also align with broader goals of profitability and social responsibility, as the bank strives for economic development while ensuring financial stability.

One of the standout features of Finastra Essence is its cloud-first approach, combined with a microservices architecture. This allows financial institutions to deploy innovative banking products and services rapidly while reducing operational costs. For Mediterranean Bank, this means the introduction of a robust suite of offerings, from core operations to teller services, payments, and signature verification, enabling them to stay competitive in the ever-evolving financial landscape.

Siobhan Byron, Finastra's EVP for Universal Banking, expressed enthusiasm about the partnership, emphasizing how the Essence platform will empower Mediterranean Bank. Byron noted, "Essence's modular architecture and microservices approach will enable the bank to seamlessly innovate and scale as it grows." This aspect of the solution is crucial for Mediterranean Bank as it looks to broaden its market influence within Libya, particularly in enhancing its customer-centric services.

In conclusion, Mediterranean Bank’s partnership with Finastra represents a significant leap into the future of banking. By leveraging cutting-edge technology through Finastra Essence, the bank is poised to redefine customer engagement and operational efficiency. With ongoing commitment to innovation and service excellence, Mediterranean Bank is not just transforming its operations; it is setting a benchmark for future banking endeavors in Libya.

About Finastra


Finastra is a globally recognized provider of financial services software, focusing on diverse sectors including Lending, Payments, and Universal Banking. The company aims to unlock the potential of individuals and businesses while accelerating financial solutions through technological advancements and collaboration. Trusted by thousands of financial institutions worldwide, Finastra is uniquely positioned to lead the charge in the future of finance.

For more information, visit finastra.com.

Topics Financial Services & Investing)

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