Synchrony and Planet DDS Forge Stronger Alliance for Dental Financing Integration

Synchrony and Planet DDS Strengthen Partnership for Improved Patient Financing

A significant shift in the dental financing landscape has occurred as Synchrony and Planet DDS have announced an expanded partnership aimed at refining financial workflows for dental practices. CareCredit is now positioned as the preferred patient financing solution across Planet DDS's platforms, including both the Denticon system for dental practices and the Cloud 9 platform specifically for orthodontics. This integration is set to enhance the financial processes within these practices, ensuring a smoother experience for patients seeking dental care.

Synchrony's extensive experience as a leading provider of consumer financial services will be leveraged to streamline operations for dental and orthodontic practices. By embedding CareCredit directly into the software used by these practices, the aim is to facilitate effortless financing solutions for patients. The launch of this integration, marking Synchrony’s first collaboration with an orthodontic practice management system, will initially serve over 2,500 orthodontic practices as well as more than 15,000 dental practices utilizing Denticon.

Enhancing Patient Care through Financial Integration

With over 6 million patients receiving orthodontic care in the U.S. across hundreds of practices, the integration of CareCredit into these management systems is crucial. It will enable practices to incorporate financing options seamlessly into their workflows, allowing providers to focus more on delivering quality care rather than grappling with financial details.

Sonia Williams, Senior Vice President and General Manager at Synchrony, noted the importance of integrating efficient systems for Dental Support Organizations (DSOs). She emphasized that this partnership is designed to empower practices by providing streamlined access to financial options for their patients. With CareCredit now being part of the core software, practices can expect improved efficiencies and enhanced communication about financing options with their patients.

This partnership enables practices to facilitate the application process for CareCredit easily, streamlining payment processing. Patients can check their prequalification status for the CareCredit card directly at their dental practices or from any smart device without affecting their credit score. Once they use the card, practices can receive payments in as little as two business days, making financial transactions smoother and more efficient.

A Win-Win for Patients and Practices

Nathan James, Chief Product Officer at Planet DDS, voiced that their primary belief is in leveraging technology to ease the financial discussions between practices and patients. With CareCredit integrated into their system as a trusted financing solution, the goal is to empower practices to provide more opportunities for treatment acceptance. This not only supports growth and operational efficiency within practices but also leads to improved patient outcomes.

The expanded multi-year agreement solidifies CareCredit’s position as the preferred patient financing option on all Planet DDS platforms, further building on their existing relationship that started in 2020. The integration of CareCredit aims to can transform the financial landscape for dental and orthodontic services, ultimately enhancing the patient experience.

Looking Ahead: Future Developments

As the partnership continues to evolve, both Synchrony and Planet DDS are optimistic about the potential impact on dental practices and patient experiences. The integration is expected to enable practices to become more adaptive and resilient in a changing healthcare landscape, allowing them to better serve their communities. This strategic move is anticipated to generate significant interest among dental organizations looking to enhance their operational capabilities and improve patient care.

The initiative reflects a growing recognition of the need for seamless and integrated solutions in healthcare financing, where technological advancements play a crucial role in facilitating patient access to essential services. Synchrony and Planet DDS are poised to lead the way in crafting a future where financial considerations do not impede access to dental care for patients.