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Ping An Bank Upgrades to AA in MSCI ESG Ratings

Ping An Bank, a subsidiary of Ping An Insurance (Group) Company of China, has received a significant upgrade to an "AA" rating in the latest MSCI ESG ratings. This prestigious recognition highlights the Bank's commitment to environmental, social, and governance practices, as well as its remarkable progress in sustainable development.

Background

The MSCI ESG ratings are considered one of the most credible evaluation systems globally, widely recognized by institutional investors for making informed investment decisions. The recent upgrade reflects Ping An Bank's successful strategies and initiatives aimed at elevating its ESG performance, increasing from a previous rating of "BB" to the current rating of "AA" in a span of five years.

Key Achievements in ESG Performance

1. Leading in Consumer Protection and Human Capital Development
The Bank has made substantial advancements in consumer financial protection, ensuring its services are both secure and beneficial to its clients. The MSCI report emphasizes the Bank's notable efforts in enhancing human capital development, showcasing its priority on staff training and customer service.

2. Green Finance Initiatives
As part of its green finance strategy, Ping An Bank has developed a diverse portfolio of financial products. These include green loans, green bonds, and various carbon finance instruments targeted at sectors that emphasize energy efficiency and environmental protection. The Bank reported a green loan balance of approximately RMB 251.746 billion by mid-2025, underlining its role in promoting sustainable projects.

3. Strengthened Data Security Measures
In light of increasing cyber threats, Ping An Bank has significantly invested in its data security framework. In 2024 alone, the Bank conducted 50 emergency drills and over 35 hours of data protection training for its employees, enhancing security awareness and capabilities. This proactive approach underscores the importance the Bank places on safeguarding customer data and privacy.

4. Focus on Employee Development and Diversity
Committed to nurturing its workforce, the Bank invested RMB 88.44 million in 2024 in training over 8,000 employees. The focus on inclusion is evident, with female personnel comprising 55.5% of the total workforce, showcasing the Bank's dedication to diversity and equal opportunities in the workplace.

5. Consumer Rights Protection
The protection of consumer rights remains a top priority at Ping An Bank, with a dedicated oversight mechanism established at the Board level. The Bank has implemented rigorous training protocols across its branches and established an efficient complaint-handling system. Following these initiatives, customer complaints have reduced by 12%, with a commendable resolution rate of 100% alongside growing customer satisfaction.

6. Expanding Access to Financial Services
To support the growth of micro, small, and medium-sized enterprises (MSMEs), the Bank expanded its loan portfolio, reaching RMB 499.524 billion by mid-2025. This initiative has seen over 970,000 customers benefited from its robust financial support, thereby playing an essential role in fostering economic growth among local businesses.

Future Outlook

Looking ahead, Ping An remains committed to enhancing its customer-centric approach, driving a dual strategy focused on technology-driven integrated finance along with health and senior care. The Group aims to further optimize its governance and risk management processes, while reinforcing its dedication to sustainable practices. By continuing to strengthen its ESG initiatives, Ping An Bank will deliver high-quality financial services that not only prioritize economic growth but also foster societal well-being and environmental sustainability.

In summary, Ping An Bank's upgrade resonates well beyond financial metrics, reflecting its profound impact on sustainable development in the financial sector and illustrating a model for others to emulate.