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Unveiling Iris: The Transformative AI Assistant for Observability

Integrated Research, a leading player in the global observability software sector, has recently introduced Iris, a revolutionary conversational AI intelligence layer designed specifically for multi-vendor unified communications and collaboration (UCC) observability. This unique technology, embedded within Integrated Research's renowned Prognosis platform, is setting new standards for how organizations approach monitoring and resolving complex IT issues.

Bridging the Gap in Observability

The introduction of Iris addresses a crucial challenge in the realm of observability: the difficulty in interpreting complex data. Traditional systems often leave insights locked away due to their complexity, making it challenging for IT teams and business users to derive actionable conclusions. Iris stands as a natural language AI assistant that translates intricate monitoring data into clear, understandable responses. For instance, users can ask straightforward questions like, "Why are dropped calls spiking in Singapore?" or "Which department faced the most issues in Teams today?" and receive context-rich replies instantly.

A Sign of the Times

As organizations increasingly adopt hybrid and multi-cloud environments, the stakes in observability rise dramatically. Reports indicate that one in five outages now incurs costs exceeding $1 million. By 2026, it is expected that businesses employing observability techniques systematically will gain notable competitive advantages through enhanced AI-driven insights and automation. The need for intelligent observability systems has never been more vital.

Empowering IT Teams with Real-Time Intelligence

Iris is seamlessly integrated into the Prognosis platform as a real-time intelligence layer. This integration allows IT teams to focus more on making strategic decisions rather than getting bogged down in monitoring. Ian Lowe, the CEO of Integrated Research, emphasized the importance of rapid insights and remediation, stating, "We understand from our extensive client base that expedited discovery and resolution can lead to significant improvements in areas such as customer satisfaction, service reliability, and minimizing revenue risks in critical environments."

Key Features of Iris

1. Democratization of Insight: Iris eliminates the barriers between teams and data, empowering everyone within an organization, regardless of their technical expertise, to understand crucial performance metrics.
2. Accelerated Issue Resolution: By providing immediate key insights, Iris ensures that technical teams can resolve issues before they escalate, thereby maintaining operational fluidity.
3. Informed Decision Making: Iris aids various organizational levels, from IT operations to executives, in identifying patterns, recognizing potential risks, and making informed decisions rapidly.

The Latest Advancements in Prognosis 13.2

The launch of Iris coincides with the general release of Prognosis 13.2, which boasts several innovative features aimed at enhancing user experience and performance management. These advancements include:

• - Natural-Language Capabilities: Iris acts as a conversational AI assistant for UCC observability, capable of answering specific domain-related queries in mere seconds.
• - Workflow-Aware Automation: This feature integrates outbound ITSM alerts, starting with ServiceNow, to reduce manual tasks and improve time-to-resolution.
• - Enhanced Reporting: Improvements in speed and scalability for Microsoft Teams and Cisco Webex data to facilitate greater efficiency in managing extensive UCC datasets.
• - Cloud Visibility for Genesys: Providing a unified view for cloud contact center operations, marking a significant milestone in cloud communication services.

Looking Ahead

The Iris launch follows another significant advancement by Integrated Research: Prognosis Elevate, a fully managed observability-as-a-service platform for UCC ecosystems. Clients already utilizing Prognosis Elevate will seamlessly gain access to Iris with the version 13.2 upgrade.

For companies large and small looking to enhance their observability capabilities, Iris represents a game-changing innovation in how insights are derived and utilized in the fast-paced digital environment.

For further details, you can visit ir.com/prognosis/iris for more information about this innovative platform.

About Integrated Research

Integrated Research (ASX: IRI) specializes in delivering real-time observability for critical enterprise ecosystems. Through its Prognosis platform, the company provides actionable insights and performance assurance across various sectors such as unified communications, collaboration, and payments for some of the world’s largest enterprises.