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Early Success of Pager Health Navigator: A Game Changer for ASO Performance

Pager Health℠ is leading the charge in transforming healthcare navigation with its innovative ASO (Administrative Services Only) solution. By harnessing AI and a multi-channel approach, Pager Health is elevating the member experience and delivering significant value to employer clients in a competitive health insurance landscape.

Healthcare organizations are under increasing pressure to provide seamless digital navigation experiences, particularly as employers demand more from their ASO offerings. Pager Health's platform mitigates this challenge by offering a comprehensive, white-labeled solution that streamlines care for members and meets employer needs. This platform supports services ranging from triage and provider navigation to benefits access and wellness support—all within a single interface.

At the heart of this offering is the Pager Health Navigator. This platform integrates four traditionally siloed services, creating a cohesive care experience for members. By embedding AI agents alongside human navigators, health plans can offer personalized, real-time support. This intelligent approach not only helps members make better healthcare decisions but also minimizes unnecessary care utilization, effectively closing existing care gaps.

To provide long-term health support, Pager Health includes ReallyWell℠ in its offering—a wellness platform designed to curate personalized health content and programs. Through the Admin Configuration Tool (ACT), health plans can independently manage wellness initiatives and reporting, which alleviates operational bottlenecks, reduces administrative burden, and empowers wellness coordinators to enhance member experiences.

"Our aim is to empower health plans to deliver unparalleled support for their ASO groups and gain a competitive edge in today’s market," says Rita Sharma, Chief Product Officer of Pager Health. With its robust ASO solution, Pager Health enables health plans to offer more value through improved healthcare access, better outcomes, and reduced yearly costs for employer groups. The improved member experiences further drive growth and retention rates for health plans as they create loyal employer clients.

Delivering impressive results, Pager Health's Navigator platform has been shown to decrease emergency room visits by approximately 66% by providing effective triage options and guiding members toward more appropriate care pathways. Additionally, health plans utilizing the ReallyWell platform have reported a remarkable 83% gap closure rate for wellness exams and an impressive 86% ongoing engagement rate, complemented by a Net Promoter Score exceeding 90.

Tailored to Meet ASO Market Demands

Designed specifically for commercial health plans, Pager Health's solution is uniquely positioned to address the challenges that come along with ASO services:

• - Scalability: The platform caters to both large and mid-sized employer groups, including organizations with distributed or shift-based teams.
• - Modular Integration: It fits seamlessly into existing infrastructures, thus negating the need for extensive system overhauls.
• - Branding Flexibility: Health plans can choose to deploy the service under their own brand or in collaboration with employer clients.
• - Sales Support: Co-branded materials and predictive insights empower sales teams to maximize client acquisition.

Pager Health does not merely serve as a vendor; rather, it collaborates closely with health plans to drive successful implementation and long-term performance enhancement. With the support of a dedicated Client Success Director and Manager, health plans can rely on data-driven insights to further improve care quality while managing risk and costs effectively.

A Commitment to Client Success

"Pager Health is not just a platform but a strategic partner committed to the success of our clients," reveals Sharma. By enhancing offerings and fostering relationships with brokers, Pager Health empowers health plans to stay ahead in a rapidly evolving market.

With ongoing deployment to both current and potential partners, Pager Health's ASO solution is demonstrating early success while setting the stage for future growth.

In conclusion, Pager Health’s commitment to transforming ASO services enables employer groups to attain better health outcomes while significantly reducing overall healthcare costs. As health plans continue to integrate this intelligent navigation solution, they cement their roles as essential players capable of responding to the dynamic demands of the healthcare landscape.

For more details on Pager Health's innovative ASO platform, visit www.pagerhealth.com/employers.