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Curb's Commitment to Accessibility in Chicago

In a significant move, Curb, the leading taxi solutions provider and ride-hailing app in North America, has secured a five-year extension for Chicago's exclusive Centralized Wheelchair Accessible Vehicle (WAV) Taxicab Dispatch Service. This initiative is crucial for enhancing transportation options for disabled residents and visitors. The renewed contract, effective from March 1, 2025, showcases the city’s dedication to improving accessibility in its transit systems.

Since its inception in 2020, Curb has been at the forefront of this vital program, successfully facilitating the dispatch of WAV taxis via both digital platforms and call-in services. The program has not only improved access to transportation for individuals with disabilities but has also established itself as one of the strongest WAV services in the nation, boasting an impressive 95% trip completion rate. This achievement is a testament to the effective collaboration between Curb and the city’s authorities.

Enhancements and Innovations in Accessibility

Curb's CEO, Amos Tamam, emphasized the importance of making accessibility a priority. The partnership has enabled continuous improvements to ensure that the WAV service remains reliable and efficient. Notably, Curb has implemented several updates since the original contract was signed, enhancing the overall experience for both passengers and drivers.

One of the key enhancements includes the introduction of an automated phone system that streamlines the ride-requesting process for passengers while still allowing access to live agents when needed. Additionally, drivers have benefitted from a transition to a QR code-based voucher system at O'Hare International Airport, which eliminates the cumbersome need for paper vouchers and expedites their entry into the airport.

Currently, the program features over 400 participating drivers. This initiative not only generates a steady stream of income for those involved but also contributes to the diversity and inclusivity of Chicago's transportation landscape.

Chicago has set a benchmark for accessible transportation, with a sole-vendor WAV program that stands among the largest in the U.S. Curb's operations extend beyond Chicago, encompassing over 65 cities, where similar infrastructures support accessibility initiatives aimed at facilitating better transportation options for all.

A Look to the Future

With the recent contract renewal, Curb is poised to continue its work with the city to elevate the WAV program further. The partnership aims to enhance dispatch technology continually, promote driver involvement, and ensure that passengers enjoy comfortable and reliable rides.

Users of WAV services have the convenience of booking rides through the Curb app or by contacting the WAV hotline at 1-888-WAV-CABS (888-928-2227). This flexibility is essential for those who rely on such services daily.

Curb has also witnessed tremendous growth in its network volume since launching Curb Flow in 2023, increasing by fourfold. This upsurge reinforces the company's capacity to optimize dispatch operations while bolstering accessibility initiatives such as their WAV programs.

To discover more about Curb and its various services, visit gocurb.com. Curb continues to observe its vision of reimagining urban mobility through a driver-first approach in the ride-hailing industry, all while ensuring that accessibility remains a top priority for communities it serves.

In conclusion, Curb’s ongoing commitment to enhancing accessible transportation in Chicago is a reflection of the city’s broader goals of inclusivity and accessibility for all its citizens. The partnership not only enriches the lives of individuals with disabilities but also positions the city as a leader in adaptive transportation solutions.