#United States #Chicago #Microsoft Dynamics #Power Platform #Root16 Reply

Root16 Reply Achieves Significant Recognition

On November 12, 2025, Root16 Reply, a pivotal player in the field of Microsoft Dynamics 365 Customer Engagement (CRM), Copilot, and Power Platform consulting, was honored as the 2025 Microsoft Americas System Integration Emerging Partner of the Year. This award underscores Root16 Reply's outstanding capability in delivering innovative and impactful solutions to its clients across the Americas.

A Testament to Innovation and Growth

Root16 Reply's recognition came amidst a competitive landscape featuring numerous top Microsoft partners from around the globe. Filippo Rizzante, CTO at Reply, expressed immense pride in the team's achievements, stating, "We are proud of the Root16 Reply team for being recognized by Microsoft. This award is a testament to their vision, dedication, and expertise. As one of the first firms in this new award category, the recognition highlights their successful delivery of transformative CRM and system integration solutions."

The Microsoft Partner of the Year Awards aim to identify partners that have shown excellence in their work with Microsoft technologies, including cloud applications, services, and AI innovations. Participants were drawn from over 4,600 nominations spread across more than 100 countries, and Root16 Reply's performance distinguished it in this competitive field.

Recognition for Customer-Centric Solutions

Root16 Reply has excelled in providing exceptional customer solutions that drive efficiency and transformation through advanced technologies. Their focus on Microsoft Dynamics 365 CRM, along with their expertise in Copilot and the Power Platform, has enabled organizations to streamline processes and enhance customer engagement.

Nicole Dezen, Microsoft's Chief Partner Officer and Corporate Vice President, acknowledged the recipients at the awards ceremony, highlighting how these honorees have utilized Microsoft's platforms to revolutionize industries and empower customers globally. Dezen noted, "The ingenuity across our ecosystem continues to inspire us. The 2025 honorees exemplify what's possible when technology and vision unite to empower customers."

A Leap Forward for the Reply Network

Alongside Root16 Reply, its affiliate, Valorem Reply, was also honored at the event as the 2025 Microsoft Inclusion Changemaker Partner of the Year, recognizing its impactful role in fostering inclusive digital transformation. This dual recognition emphasizes Reply's collective commitment to harnessing technology for significant advancements in customer service and integration solutions.

The announcement of the 2025 Microsoft Partner of the Year Awards served as a lead-up to the highly anticipated Microsoft Ignite conference, scheduled to take place in San Francisco from November 18–21, where further insights and discussions surrounding technological advancements were expected to unfold.

Understanding Root16 Reply’s Services

Root16 Reply is part of the extensive Reply network, which is dedicated to delivering specialized consulting and implementation services focused on Microsoft AI Business Applications. Their approach encompasses creating complex yet user-friendly solutions that address customer needs effectively. The firm aids in modernizing outdated systems and processes, ultimately elevating customer experiences and driving business success across various sectors.

As they continue to innovate and evolve within the realm of digital solutions powered by Microsoft technology, Root16 Reply stands at the forefront of enhancing customer engagement strategies—reshaping the future of system integration and customer relationship management in the Americas and beyond.