#USA #New York #AI Solutions #Genpact #Banking Operations

Genpact Ascends as a Leader in Banking Operations

On January 22, 2026, Genpact (NYSE: G), a prominent technology firm that specializes in offering cutting-edge services and solutions, announced a significant recognition—it has been named a leader in the Everest Group’s 2025 Banking Operations PEAK Matrix® Assessment. This accolade highlights Genpact's exceptional capacity to execute end-to-end banking operations through a unique blend of deep industry knowledge, AI-driven digital platforms, and a solid commitment to operational excellence.

The Everest Group's findings underscore Genpact's ability to deliver comprehensive banking services, integrating modular platforms powered by artificial intelligence to achieve tangible business results across various stages of banking transactions. "Genpact demonstrates a broad capability in banking operations that span consumer, commercial, and payment sectors. The company's profound domain expertise, coupled with its innovative digital platforms, enhances processes in onboarding, lending, servicing, and transactions," commented Dheeraj Maken, Practice Director at Everest Group.

Notably, this recognition also reflects Genpact's unwavering dedication to modernizing core banking operations at scale. By employing advanced, AI-enabled platforms such as riskCanvas®, lending-as-a-service, Cora LiveSpread, and asset finance-as-a-service, Genpact has established itself as a leader in optimizing workflows across credit and mortgage sectors. Additionally, the company’s implementation of digital twins minimizes rework in mortgage processes, accelerates credit decisions, and significantly enhances customer service and operational efficiency.

The report reveals innovative strategies employed by Genpact, focusing on achieving measurable outcomes for clients. For example, the outcome-based commercial models instituted by Genpact dynamically link pricing to specific business milestones—like reducing delinquency rates and mitigating fraud—further emphasizing the focus on tangible results. Such metrics help Bank partners assess performance through visible indicators of success.

Genpact is not merely about creating applications; it is focused on delivering comprehensive partnerships that foster real-world outcomes. As Anu Sachdeva, the North American Business Leader for Banking and Capital Markets at Genpact, elucidates, "Banks today are looking for partners who can offer platforms that demonstrate concrete results rather than just pilots. Our recognition is a testament to how our extensive banking expertise has been effectively woven with advanced technology to streamline operations from core functions to edges. This transformation includes faster credit decisions, smoother mortgage originations, and stronger defenses against financial crime."

As part of its commitment to the financial industry, Genpact integrates platforms such as Amazon Bedrock™, enhancing its ability to detect financial crime with greater quality and efficiency.

About Genpact

Genpact stands as an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to generate measurable outcomes. With a robust network of partnerships and years of established trust from global clients, Genpact is poised to innovate and redefine how businesses conduct their operations. To learn more about Genpact and its offerings for Banking and Capital Markets, you can find further information on their official website and social media channels.

As the banking landscape evolves, the recognition received from the Everest Group reaffirms Genpact's position as a pivotal player in the sector, committed to elevating banking operations into an era of digital transformation.