Sedgwick Enhances Claims Management with AI-Powered Sidekick and Microsoft Partnership

Sedgwick Redefines Claims Workflow through Innovative AI Integration



Sedgwick, a leader in risk and claims administration, has recently unveiled its advanced tool known as the Sidekick Agent. This new technology is the result of a strategic collaboration with Microsoft and leverages the capabilities of the Azure OpenAI Service and Azure AI Document Intelligence. The integration of these technologies marks a significant advancement in improving the efficiency of claims management processes, making life easier not only for claims professionals but also for clients and policyholders.

Evolution of Claim Management Systems


Historically, the claims process has seen gradual improvements, but many operational workflows have remained static. Recognizing this gap, Sedgwick aims to instigate a transformative shift with the introduction of Sidekick Agent. This tool offers insights powered by agentic AI that provide real-time guidance for claims professionals, essentially acting as a powerful assistant that facilitates faster decision-making and better claim outcomes.

Mike Arbour, CEO of Sedgwick, emphasizes that the company's commitment to innovation is driven by the integration of their deep expertise in claims management with cutting-edge AI technology. “Our decades of experience combined with AI advancements serve to equip our professionals with tools for thoughtful solutions,” Arbour stated.

What Sidekick Agent Brings to the Table


Sidekick Agent is designed to streamline the claims workflow substantially. It delivers real-time insights about data models and analytics related to both claim durations and financial reserves. Additionally, it guides claims professionals through critical next steps in the claims life cycle, ensuring a proactive approach in addressing clients’ needs. This targeted support promotes quicker resolutions and enhances the claimant experience, ultimately benefiting cost management and claim resolutions.

With this advancement, Sedgwick simultaneously addresses the increasing demands for efficiency in the industry. The implementation of Sidekick Agent allows claims professionals to focus on more complex inquiries, thus contributing to a more efficient work environment where valuable time can be spent on higher-level tasks that genuinely impact client relationships.

Collaboration with Microsoft


The partnership with Microsoft underscores the innovative nature of this tool. Bill Borden, the Corporate Vice President of Worldwide Financial Services at Microsoft, highlights that this collaboration showcases how marrying generative AI with industry knowledge can reshape professional tools into smarter, more effective versions. Such integrations not only redefine the claims management landscape but also create a new precedent for future advancements.

Quality Assurance and Future Prospects


Quality assurance is an essential component of the Sidekick Agent’s design. It ensures that claims processing aligns with the necessary standards, adhering to compliance requirements while delivering consistent results. Moreover, as experienced professionals in the insurance and risk management sectors retire, it is crucial to equip new talent with resources that facilitate their growth and development. Sidekick Agent's capabilities are tailored to bridge this gap by providing on-demand support, thus nurturing the next generation of claims experts.

Sedgwick has positioned itself at the forefront of modern claims processing. The integration of the Azure OpenAI Service into its existing management tools heightens efficiency and delivers unrivaled insights catered to clients, claimants, and claims professionals alike, making claim handling smoother and more effective than ever before.

About Sedgwick


Sedgwick serves as a global leader in risk and claims administration, guiding clients to navigate complexities while effectively managing unforeseen events. With a workforce of over 33,000 professionals servicing approximately 10,000 clients in 80 countries, Sedgwick stands unrivaled in its domain, thanks to a combination of deep expertise and state-of-the-art AI technology. The company's vision is successfully realized through an array of administration solutions in claims, loss adjusting, and product recalls, positioning it as the partner of choice within the industry.

As the claims administration landscape continues to evolve, Sedgwick's focus on innovation through tools like Sidekick Agent promises to lead the way in industry advancements, setting a standard that others aspire to reach.

Topics Business Technology)

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