#Japan #Tokyo #AI Agent #Techmatrix #Vottia

Innovative Collaboration for Enhanced Customer Experience

Vottia, a subsidiary of Mobilus Co., Ltd., and Techmatrix Co., Ltd. have recently completed the integration of their advanced AI agent platform, "maestra," with Techmatrix's CRM system for contact centers, "FastHelp." This collaboration marks a significant milestone in utilizing AI technology to automate customer interactions and improve operational efficiency in contact centers.

What This Integration Means

The integration leverages the Model Context Protocol (MCP), an open protocol developed by Anthropic, which standardized the connection between AI applications and external systems, ensuring seamless communication across various technologies. This open standard aims to allow devices and services worldwide to interact safely and fairly.

New Capabilities Enabled by the Integration

1. Real-Time CRM Data Utilization:
With the integration, AI agents can access various data within the FastHelp system, including product and customer information, ensuring contextually relevant interactions. They can safely inquire about and update this information as needed.
2. Expanded Scope of Automated Interactions:
Customers can request product support through chatbots, allowing the AI agent to reference the customer's history and information. Depending on the request, it can automatically register new support tickets or update existing ones, even arranging repairs if necessary.

Benefits for Contact Centers

The adoption of this technology offers several advantages:

• - Enhanced Customer Experience: By shortening wait times and resolving issues promptly, customer satisfaction levels are likely to improve significantly, leading to a better overall customer experience (CX).
• - Operational Efficiency: With the AI handling a broader range of inquiries, human operators can focus on more complex tasks, reducing their workload and increasing overall effectiveness.
• - Strengthened Data Utilization: Instant access to CRM data allows AI agents to provide highly personalized services, enhancing customer engagement levels.

Future Prospects

Vottia is set to introduce a new product under the "maestra" platform by November 2025. The company plans to strengthen collaborations with various systems, including FastHelp MCP, to develop practical AI agents that meet the needs of contact center operations. Additionally, working closely with Techmatrix will enable the combination of both companies' solutions to enhance customer satisfaction and operational efficiency further.

About FastHelp

Techmatrix provides FastHelp, a versatile CRM system designed for contact centers. It supports customer service across all industries and scales, enabling centralized management of customer data and communication history while facilitating omnichannel support. Explore more at FastHelp.

About the maestra Platform

"Maestra" is an AI agent platform tailored for contact centers, offered in a SaaS model. It allows users to create multi-agent systems that can handle complex inquiries without requiring deep technical expertise, significantly simplifying deployment. Businesses can also craft tailored AI agent services efficiently. Learn more about maestra at Vottia.

Company Overview

Techmatrix Co., Ltd.: A leading provider of IT infrastructure, applications, and healthcare systems aimed at supporting clients in transforming business models and enhancing competitiveness. For more information, visit Techmatrix.

Mobilus Co., Ltd.: Focused on elevating customer experience through innovative CX branding design, Mobilus leverages advanced technologies in their various SaaS solutions. Learn more at Mobilus.

Vottia Co., Ltd.: Dedicated to revolutionizing customer experiences with AI. Discover more about their services at Vottia.