3CLogic Expands Collaboration with Glidefast to Enhance ServiceNow Contact Center Solutions

3CLogic and Glidefast Join Forces to Enhance ServiceNow Solutions

In a significant move to bolster customer engagement tools within the ServiceNow ecosystem, 3CLogic, renowned for its AI-driven contact center platform, has expanded its partnership with Glidefast Consulting, a top-tier ServiceNow partner. This enhanced collaboration will enable Glidefast to serve as an authorized reseller of 3CLogic's advanced AI and Contact Center-as-a-Service (CCaaS) offerings, ensuring an integrated approach to customer communication.

The Importance of Seamless Customer Engagement

As businesses continue to prioritize seamless customer experiences, the voice channel has become a pivotal element in delivering exceptional service. Recognizing this trend, the expanded partnership aims to address the increasing demand for scalable voice solutions that effectively unify both digital and human interactions on ServiceNow's Now Platform.

Brett Karl, the VP of Partner Solutions and Alliances at Glidefast, noted that voice is rapidly emerging as a core component in improving customer service workflows. Glidefast's robust technical expertise places them in a unique position to help clients fully leverage the benefits of integrated voice solutions, thus maximizing customer relationship management (CRM) potentials and overall efficiency.

Features of the Combined Offering

3CLogic's ServiceNow-certified contact center solutions are designed to amplify the existing capabilities of the Now Platform. Featuring intelligent Voice AI, streamlined call routing, real-time transcriptions, and AI-enhanced speech analytics, these solutions enable organizations to eradicate data silos and optimize operational workflows. This not only lowers operational costs but also cultivates a more coherent customer experience, directly impacting service quality and client satisfaction.

As a recognized authorized reseller, Glidefast will distribute 3CLogic's innovations alongside its extensive suite of ServiceNow services. This partnership is set to assist organizations in accelerating deployment processes, minimizing the complexity of implementations, and securing successful long-term strategies with their voice functionalities.

Looking Ahead: Knowledge 25 Conference

Both 3CLogic and Glidefast are gearing up to showcase their integrated contact center solutions at the upcoming Knowledge 25 conference, where they plan to demonstrate their latest advancements in customer experience (CX). This event presents a prime opportunity for both companies to highlight their collaborative efforts in pushing the boundaries of customer engagement technology within the ServiceNow landscape.

About 3CLogic

3CLogic is dedicated to transforming customer interactions through award-winning, AI-powered cloud contact center solutions that are specifically designed to enhance leading CRM and customer service platforms. By offering innovative features such as intelligent self-service and generative AI, 3CLogic empowers businesses to enhance their service delivery, optimize costs, and provide tailored interactions for both customers and employees. For more information about their services, you can visit 3CLogic's website.

About Glidefast Consulting

Recognized as an Elite ServiceNow partner, Glidefast Consulting excels in delivering ServiceNow solutions tailored for both enterprise and public sector clients. With a strong commitment to helping organizations maximize the value derived from ServiceNow products, Glidefast specializes in strategic consulting, implementation, and custom application development. Their impressive track record and notable achievements underscore their capability to drive digital transformation and operational efficiency. Visit Glidefast's website for additional details.

This collaboration between 3CLogic and Glidefast marks a transformative step in enhancing communications capabilities for businesses leveraging the ServiceNow platform, promising a future where customer interactions are more integrated, efficient, and personable.