#Japan #Setagaya #Camel Technology #Camel AutoCall #AI Phone System

Camel AutoCall: A Game-Changer in Customer Service

On December 8, 2025, Camel Technology, a leading innovator in communication solutions based in Setagaya, Tokyo, is set to launch its groundbreaking service called Camel AutoCall. This cutting-edge AI system is designed to handle phone inquiries automatically, operating 24/7 without the need for human intervention, thus providing an enhanced customer service experience.

Background of Development

Camel Technology has a rich history of providing robust FAQ search systems and application review modules primarily for local governments and BPO providers. Through extensive field research, the company identified several challenges faced by call centers, which served as the foundation for developing Camel AutoCall. Key issues include:

• - Difficulty in managing inquiries during off-hours, weekends, and holidays when human agents are unavailable.
• - The persistent problem of receiving phone inquiries despite having FAQ sections on their websites.
• - Complexity in handling intricate questions that traditional IVR systems cannot address efficiently.
• - High training costs for new support staff and varying levels of service quality.
• - The cumbersome process of managing and updating FAQs on a per-case basis.

To tackle these challenges, Camel AutoCall incorporates advanced features that streamline phone inquiry management and reduce the burdens placed on human operators.

Features of Camel AutoCall

Camel AutoCall combines voice recognition, AI FAQ searching, and generative AI responses to create a seamless conversational experience. Here’s how it works:
1. 24/7 Automated Responses: The system is equipped to handle calls anytime, effectively managing inquiries during busy periods or off-hours.
2. Optimized FAQ Retrieval: Using existing data, Camel AutoCall can automatically suggest the most relevant answers. In cases where FAQs are missing, the system assists in creating appropriate content.
3. Natural Interaction via Generative AI: The AI is capable of adapting to vague expressions from callers, engaging in deeper dialogue when necessary.
4. Centralized FAQ Management: Unlike other AI phone services, Camel AutoCall enables the FAQ data to be managed conveniently on Kintone, ensuring similar responses whether dealing internally with Camel AgentFAQ or externally with Camel PublicFAQ. This centralization reduces INFO management costs and helps maintain consistent answer quality across various platforms.

Call Center Process Overview

Here’s a simplified view of how the Camel AutoCall process unfolds:

• - A call is received at the call center.
• - The call is easily forwarded to the Camel AutoCall system which begins processing the inquiry.
• - The AI references its pre-trained FAQ database to provide optimal responses.
• - After the call, all interaction details are automatically logged into Camel Technology’s Kintone app, ensuring accurate recordkeeping.

Note: If the Camel AutoCall number is provided directly to callers, forwarding is unnecessary.

Implementation Steps

Camel AutoCall can be set up swiftly within 1-2 weeks with the following steps:
1. Prepare FAQ data and initial guidance materials (utilizing existing FAQs or creating new ones).
2. Fill out a hearing sheet detailing guidance texts and any restricted terms.
3. Set up call forwarding rules (flexibly configure it for off-hours or weekends).
4. Begin operations (updates to FAQs can be done simply online).

Upcoming Features

Camel Technology is also announcing future updates, which include:

• - Automated call summary functionality.
• - Custom voice recognition dictionaries for specialized tasks.
• - Auto-generation of FAQs based on operational knowledge.
• - Integration with the Camel series for a comprehensive multi-channel analysis function covering FAQ views, call logs, and inquiry types.

Pricing and Support

• - Launch Date: December 8, 2025
• - Pricing: Initial costs starting from 50,000 yen, followed by a monthly fee of 20,000 yen, with additional charges based on call time.
• - Support: Dedicated personnel will offer onboarding assistance to ensure a smooth transition.
• - Contact for Details: [email protected]

Company Overview

Camel Technology Co., Ltd.

• - Location: 5-25-10 Daisawa, Setagaya, Tokyo, Japan.
• - CEO: Ryoma Matsuoka.
• - Website: cameltech.jp

With the innovative Camel AutoCall, Camel Technology is poised to revolutionize customer service, making it more efficient and accessible than ever before.