DeepScribe Achieves Impressive 98.8 Performance Score in KLAS Research Report

DeepScribe Scores 98.8 in KLAS Research

DeepScribe, renowned for its ambient AI used in specialty healthcare, has garnered an exceptional overall performance rating of 98.8 out of 100 in the latest KLAS Research report. This rating was notably higher than the average score for 2024 Best in KLAS Ambient Speech vendors and reflects DeepScribe’s commitment to enhancing the efficacy of clinician experiences.

Exceptional Ratings Across the Board

The KLAS Emerging Company Spotlight Report awarded DeepScribe with 15 A+ grades across six distinct categories: Product, Value, Operations, Relationship, Loyalty, and Culture. This comprehensive evaluation is based on in-depth research and customer interviews, highlighting the growing importance of quantifiable outcomes for healthcare organizations when employing ambient AI technology.

Matthew Ko, CEO and Co-founder of DeepScribe, expressed his enthusiasm regarding the report's findings, noting, "We have been extremely committed to improving the wellbeing of healthcare providers and organizations, from the smallest product detail to the cooperative, collaborative relationships we have with our customers." This response is seen as a strong validation of DeepScribe's ability to meet and exceed customer expectations in both product performance and support.

High Customer Satisfaction

According to Mac Boyter, Research Director of Documentation Solutions at KLAS Research, DeepScribe users have reported a significantly improved physician experience attributed to the company’s proactive customer service and responsiveness. Feedback from customers underlines their high satisfaction rates, such as one VP who praised the incredible quality of the product, stating, "We just click one button, and the system works. There is no copying and pasting because data goes right into the EHR."

Another customer highlighted the outstanding customer service, declaring it to be "absolutely second to none."

Robust Adoption in Key Product Functions

The report showcases a 100% adoption rate of DeepScribe's core product features, including its ambient AI scribing technology, automated ICD-10 coding, and the DeepScribe Customization Studio. This feature allows clinicians to tailor note outputs according to their personal preferences and needs.

Dean Dalili, MD, MHCM, DeepScribe's Chief Medical Officer, shared insights on the customization aspect, emphasizing its critical role in successful adoption of ambient AI. He stated, "This report is a wonderful reminder of how customization and personalization resonate with clinicians, and it is an honor to be part of a team receiving this kind of feedback."

About DeepScribe

Founded in 2017, DeepScribe focuses on helping clinicians maximize each patient interaction by utilizing ambient AI technology to convert conversations into accurate documentation instantly. By working closely with medical professionals, DeepScribe’s AI platform is trained to accommodate the unique demands of various specialties and complex cases. Their mission remains dedicated to delivering personalized AI solutions that enhance note accuracy and bolster operational efficiency, ultimately improving clinician satisfaction.

To learn more about how DeepScribe is transforming the administrative landscape of healthcare, please visit deepscribe.ai.

About KLAS

KLAS Research operates with a mission to enhance healthcare services by collecting insights and performance data from thousands of healthcare professionals. The organization produces timely reports, asking the crucial questions faced by healthcare technology today, and facilitates collaboration between providers and payers for better practices.

With this impressive 98.8 performance score from KLAS Research, DeepScribe continues paving the path forward in healthcare documentation, proving their value as a vital partner for clinicians in the digital age.