ICW Group Welcomes Lynn Moretti as New Chief Claims Officer in Expansion Efforts

ICW Group Welcomes Lynn Moretti as New Chief Claims Officer

ICW Group Insurance Companies has made a strategic move by naming Lynn Moretti as its new Chief Claims Officer. This appointment comes at a pivotal moment as the company aims to drive innovation and excellence in its claims strategy across its diverse range of commercial and specialty insurance products. Moretti brings with her a wealth of experience, boasting over 25 years in the claims sector, making her a perfect fit for this leadership position.

In her new role, Moretti will spearhead ICW Group's internal claims operations, leading a nationwide team of seasoned claims professionals. Her responsibilities will revolve around establishing best practices, ensuring proactive resolution of claims, and promoting continuous improvement in the company's claims management services. This step is fundamental to providing an outstanding insurance experience to their policyholders, reflecting ICW Group's commitment to efficiency, compassion, and quality service.

Mark Moitoso, President of ICW Group, expressed his enthusiasm about Moretti joining the team, stating, "Our claims operation and the care we bring to our customers are at the heart of what we do. Lynn brings a track record of building high-performing teams, driving operational excellence, and delivering superior outcomes for customers and business partners alike."

Moretti's extensive experience includes her previous role as Chief Claims Officer for AmTrust Specialty. There, she was instrumental in managing international claims operations across the U.K. and the European Union. She successfully introduced a centralized operating model and implemented new systems that enhanced both efficiency and service quality. Beyond her operational expertise, Moretti's background as an attorney equips her with deep knowledge in litigation strategy, talent development, and change management — all critical components for managing complex claims.

"I'm truly humbled and thrilled to join ICW Group's expert claims team at such an exciting time for the company," says Moretti. Her momentum is evident, as she acknowledges ICW Group's strong focus on a people-first culture and a collaborative spirit, which she believes are essential for achieving the company's ambitious strategic goals in product diversification and market expansion.

Having relocated from London to ICW Group's headquarters in San Diego, California, she is ready to immerse herself in her new role and contribute to the company's ongoing success.

ICW Group Insurance Companies is well-regarded as a top-tier, multi-line Property and Casualty insurance provider. The company prides itself on offering comprehensive coverage solutions that safeguard the interests of their diverse clientele. With a family of carriers that includes Insurance Company of the West, Explorer Insurance Company, and VerTerra Insurance, ICW Group focuses on delivering the best insurance experience while nurturing its network of independent agents, brokers, and wholesalers.

For more information about ICW Group and its offerings, visit www.icwgroup.com.