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Oracle's Innovative Payment Solutions in Hospitality

Oracle is stepping up its game in the hospitality sector by unveiling an enhanced suite of payment solutions designed to increase customer engagement and streamline operations for businesses. These innovations come at a time when the industry is looking for ways to improve guest experiences while maintaining efficiency and compliance in payment processing.

Charitable Giving at Checkout

One of the most exciting features introduced by Oracle is the ability for guests to contribute to charitable causes directly at the checkout. This move aims to elevate the holiday spirit and enhance customer satisfaction, as guests can easily support their preferred local charities while completing their transactions. According to Matthew Gilmour, director of information technology at Big Boy Restaurant Group, this addition not only helps in giving back to the community but also simplifies daily operations with Oracle's secure payment solutions.

Expanded Accessibility

Oracle's payment solutions are now available in Canada, enabling local compliance, preferred payment methods, and tax regulations tailored to Canadian customers. This expansion reflects Oracle's commitment to providing an inclusive payment experience across borders, making it easier for hospitality brands to cater to an international clientele.

New Payment Devices

The launch of new devices is a significant boost for businesses. The VeriFone M450 multilane payment device features an impressive 8” color touchscreen that supports EMV, NFC, and mobile payments. Additionally, the AMS1 mobile terminal allows for seamless checkout on-the-go, equipped with Android 10 and 4G/Wi-Fi connectivity, ensuring PCI PTS6 compliance. This technological advancement provides hospitality establishments with the flexibility to cater to different payment preferences.

Simplified Remote Payments

For hotels, Oracle offers a more straightforward way to handle payments remotely. With the ability to send secure, mobile-optimized payment links, hotels can facilitate pre-arrival and last-minute payments, significantly reducing the friction that often accompanies remote transactions. This method eliminates the need for additional integration, making it easier for hotels to focus on providing a great guest experience.

Integration with OPERA Cloud

Oracle has also integrated its payment capabilities with OPERA Cloud, speeding up the check-in process for guests. This feature allows guests to check-in, pay, and even sign terms and conditions electronically, simplifying what can often be a cumbersome procedure. This streamlined approach not only enhances guest satisfaction but also allows hotels to operate more efficiently.

New Venues and Expanded Coverage

Beyond traditional hospitality settings, Oracle is broadening its service reach. New venues, such as spas, gift shops, and parking services, can now conveniently accept Oracle Payments outside of the core hotel systems through unified terminals. This expansion opens new revenue streams for hospitality businesses and enhances the overall customer experience.

Chris Adams, Oracle’s Senior Vice President of Industry Embedded Finance, stressed the importance of these enhancements in nurturing guest connections and supporting charitable initiatives. These new capabilities foster personalized service while enhancing operational efficiency across various hospitality settings, from restaurants to spas and beyond.

Opportunities to Experience These Solutions

Hospitality professionals are invited to witness Oracle's innovative solutions firsthand at upcoming events: the Oracle Hospitality Summit in London (January 19-21st) and the Oracle Restaurants Summit in Chicago (March 17-19th). These gatherings will provide invaluable opportunities for networking and exploring the capabilities that can truly elevate hospitality businesses.

Conclusion

Oracle continues to lead the way in revolutionizing payment solutions for the hospitality industry. By integrating charitable giving at checkout, expanding accessibility, and improving operational efficiencies with new devices and remote payments, Oracle ensures that hospitality brands can provide exceptional service while making a positive impact in their communities. As these innovative solutions take hold, they promise not only to enhance the guest experience but also to foster stronger community relationships aligned with corporate social responsibility.