Upcoming Online Seminar on Municipal DX Using LINE: Insights for New DX Officers

Upcoming Online Seminar on Municipal Digital Transformation

On April 20, 2026, a comprehensive online seminar titled "Leveraging LINE for Municipal Digital Transformation: A Guide for New DX Officers" will take place. Organized by Bot Express, headquartered in Minato, Tokyo, this event aims to share the latest trends in utilizing LINE for effective municipal DX, specifically targeting new DX personnel. However, it is also open to mayors, vice mayors, and officials from departments like general affairs and planning.

The Seminar's Focus

The seminar will feature case studies from two municipalities: Zama City in Kanagawa Prefecture and Nagaokakyo City in Kyoto Prefecture. Both cities have successfully integrated over 300 administrative procedures into LINE, enabling a non-visit type of municipal office experience.

Case Study: Zama City

Zama City has adopted a theme of "Always Close to Everyone's Lives" and has pursued a digital transformation that leaves no one behind. The official LINE account was launched in March 2021, alongside the introduction of the GovTech Express service. The city has significantly digitalized administrative services, reaching the impressive milestone of offering over 300 procedures via LINE. This initiative effectively allows citizens to complete many tasks without needing to visit municipal offices.

In 2025, Zama City plans to undertake a major renewal of its LINE account to include an AI-powered comprehensive guidance feature. Residents will only need to communicate their needs, and the system will identify the necessary procedures, guiding them to apply online seamlessly. Additionally, a personalized QR code system for residents is being implemented to enhance event registration and service access.

Prominent speakers from Zama City include Takuya Sawada, the head of the Digital Promotion Division, and Jun Takahashi, the DX Strategy Officer, who are at the forefront of this transformative journey.

Case Study: Nagaokakyo City

Nagaokakyo City operates with the mindset of comparing its services not with other municipalities but with private sector offerings. Since establishing its LINE account in March 2020 and implementing GovTech Express in 2021, the city has made over 100 administrative procedures available via LINE, which includes bulky waste collection requests, online payments, grant applications, and reservations.

The line of communication has led to a remarkable 130% friend addition rate relative to the city's population, showing a strong engagement among the citizens. Nagaokakyo's approach involves not just rolling out new features but continuously adjusting services based on public feedback to enhance usability.

Key speakers from Nagaokakyo City include Ryuta Ide, head of the Digital Strategy Division, who has transitioned from a private sector background to public service, focusing on enhancing residents' convenience and improving administrative processes.

Learnings from the Seminar

Participants of the seminar can expect to gain insights on:
1. The functionalities available through the LINE official account in collaboration with the Smart Municipal Office.
2. Implementation strategies and inter-departmental collaboration necessary for successful municipal DX.
3. Changes in resident usage patterns, feedback, and how these transformations have affected municipal employee workload.
4. Future prospects involving AI in municipal DX, focusing on interactive services and automation plans.

Ideal Participants

This seminar is particularly beneficial for:

- New DX personnel from 2026.
- Municipal officials desiring comprehensive insights into the latest trends in municipal DX.
- Those who have introduced LINE accounts and are looking to optimize beyond simple information dissemination.
- Employees facing challenges in intra-departmental alignment for advancing DX initiatives.
- Individuals eager to understand DX directions amidst the AI age.

Seminar Details

Event Title: Online Seminar on Municipal DX Using LINE - Insights for New DX Officers
Date and Time: April 20, 2026, from 2 PM to 3 PM (Online)
Target Audience: Municipal officials, mayors, council members, and other municipal stakeholders.
Program:
1. Overview of the Smart Municipal Office (Bot Express)
2. Case presentations from Zama City and Nagaokakyo City.
3. Cross-talks on implementations and strategies (Participants from Zama City, Nagaokakyo City, and Bot Express)
4. Q&A session.

How to Register

- Via Bot Express LINE official account: Link (Select 'Events' menu to register)
- Web form: Link
- Email: [email protected] (Please provide your municipality name, department, name, phone/FAX number, and email address)
- Phone: 050-1791-9464 | FAX: 050-3852-4529 (Please use the provided fax form)

The Smart Municipal Office Functionality

Bot Express’s application, GovTech Express, complies with Japanese governmental security standards and offers a subscriber-based model, making it easily adaptable to changing trends. The procedure creations and improvements cultivated through the experiences of over 350 municipalities are just a part of the continuously evolving service.

Bot Express remains committed to the mission: "Creating beloved administrative services." Join us in taking a significant step towards advancing municipal DX across Japan. We look forward to your participation!