Shizuoka City Adopts Allganize's AI Platform for Internal Information System

In a groundbreaking development, Allganize Japan Corp., led by CEO Yasuo Sato, has announced that its AI platform, the Alli LLM App Market, will be implemented as the internal information inquiry system for Shizuoka City. Starting from July 2026, the city plans to utilize this innovative system to respond to inquiries from staff using Retrieval-Augmented Generation (RAG) technology, which will provide answers and references based on internal manuals and operational documents through an FAQ system.

This initiative aims not only to enhance the searchability of internal information but also to streamline the workload associated with handling inquiries, ultimately allowing employees to allocate more time to improving citizen services and policy formulation.

Background for the Adoption of Alli LLM App Market

Shizuoka City faces the common challenge of a declining population, necessitating the delivery of high-quality administrative services while optimizing limited resources sustainably. The local government recognizes the need for a thorough reevaluation of operations to eliminate inefficiencies and create time for critical administrative tasks. By leveraging AI technology, the city aims to transform the available time and human resources into enhanced citizen services and improved policy development.

Given the vast array of manuals and regulations scattered across departments, enhancing information retrieval and reducing inquiry handling times were pivotal factors leading to the adoption of Allganize's platform.

Evaluation of Alli LLM App Market

Several key points led to the positive selection of Alli LLM App Market by Shizuoka City:
1. High Response Accuracy through RAG Technology: Allganize's RAG technology was demonstrated to achieve over 80% response accuracy based on evaluations of complex manuals and other documents, receiving high marks from participating staff regarding practical applicability.
2. Immediate Verification of AI Responses: The platform allows employees to verify responses against the original manuals and documents, providing a more efficient way to retrieve necessary information and significantly cut down the time spent on searches and cross-checks. This capability boosts the speed at which staff can respond to citizen inquiries.
3. Adaptability to Operational Policies: The system can be tailored to match the organization's operational strategies, allowing flexibility in management methods, administrative roles, rights, and document storage rules. This customization was a notable factor in Shizuoka City's decision.
4. Governance and Flexible Account Management: The platform can cater to specific municipal realities, such as shared devices and variable access to personal email accounts among staff. It supports common account operations and includes logging features to monitor usage while ensuring a controlled approach to utilizing AI in government.
5. Reduced Maintenance Workload: With its no-code and low-code functionalities, Alli LLM App Market not only streamlines FAQ creation and maintenance but also dynamically generates responses based on existing manuals and operational documents, alleviating the upkeep burden compared to traditional FAQ systems.

Implementation of Alli LLM App Market

Starting in July 2026, Shizuoka City will leverage the Alli LLM App Market to develop a no-code, low-code internal information inquiry system as the 'Staff FAQ System.' This system will enable staff to submit inquiries, with AI generating responses and citing relevant documentation. By providing quick access to vital information and corresponding references, it anticipates a reduction in the hours spent on inquiries and information searches, allowing for a focus on higher-value tasks, such as enhancing public services and policy planning.

Comments from Shizuoka City

According to Tomohisa Nitta, Deputy Chief of the Administrative Reform Promotion Office at Shizuoka City, the current demographic decline necessitates sophisticated administrative management. To create the time required for new initiatives, the city must reconsider existing workflows and eliminate inefficiencies. The adoption of the Alli LLM App Market is a substantial step towards establishing an environment where employees can quickly and accurately obtain necessary information from internal documents, thereby streamlining administrative operations and enhancing citizen service quality.

About Alli LLM App Market

With over 300 corporate implementations, Alli LLM App Market provides an all-in-one solution essential for enterprises looking to harness AI efficiently. The platform includes over 100 ready-to-use AI applications and agents designed for tasks like RAG, deep research, and automation of meeting minutes from audio data.

For more details on Alli LLM App Market, visit their website.

About Allganize

Founded to automate every business workflow with AI, Allganize operates globally, focusing on all-in-one generative AI and LLM solutions. It has established its footprint in Japan, the U.S., and South Korea. The company offers a comprehensive suite of services that includes development, consulting, and operational support, aiding clients in effectively integrating AI into their business processes.

Company Name: Allganize Japan Corp.
CEO: Yasuo Sato
Location: Shibuya, Tokyo
Founded: January 2019
Website: Allganize