Canon Systems & Support Partners with G-Com to Enhance DX in Healthcare and Caregiving

In the evolving landscape of healthcare and caregiving, Canon Systems & Support Co., Ltd. (hereafter referred to as Canon S&S) has announced a strategic partnership with G-Com Co., Ltd. (hereafter referred to as G-Com). This collaboration aims to leverage both companies’ robust product offerings and expertise to bolster the digital transformation (DX) initiatives within the caregiving sector. The integration of advanced wireless communication technology and video solutions stands at the forefront of this initiative, ensuring a safer and more secure environment for residents and alleviating burdens on caregiving staff.

The Rationale Behind the Partnership

Canon S&S, with a mission to support the evolution of its customers, has long been involved in helping small to medium-sized enterprises across Japan with comprehensive IT planning, deployment, and operational support. Within the caregiving and welfare sector, challenges such as workforce shortages, administrative burdens, and night-time surveillance have emerged as critical issues. By introducing information and communication technology (ICT), Canon S&S seeks to drive a holistic transformation within caregiving operations.

On the other hand, G-Com has been active in the development and marketing of wireless solutions since 1992. Focusing on wireless network systems tailored for healthcare facilities and senior care homes, G-Com has introduced innovative products like the wireless nurse call system 'Coco Helper'—which combines wireless technology with smartphone functionalities, enhancing remote monitoring capabilities.

Goals of the Business Alliance

Through this partnership, Canon S&S and G-Com aspire to exploit their extensive product line and support systems for digital transformation in caregiving. Both companies are committed to fostering an environment where everyone involved in caregiving can feel secure and supported. Furthermore, Canon S&S pledges to utilize its video solutions and wireless nurse call systems to enhance safety for residents while easing the workload on caregiving staff. This endeavor represents a significant step toward addressing pressing social challenges within the caregiving and welfare sectors, paving the way for sustainable caregiving environments.

Key Partnership Initiatives

The partnership entails several substantive collaborations aimed at strengthening their service offerings:

1. Enhancement of Sales Framework: Canon S&S will fortify the sales framework for the 'Coco Helper' wireless nurse call system, ensuring that it reaches more facilities effectively.

2. Joint Proposal Activities: Both companies will engage in collaborative marketing efforts to promote DX initiatives in caregiving environments.

3. Comprehensive Support Structure: Together, they will establish an all-encompassing support system covering everything from the installation to the operational assistance for the 'Coco Helper' system.

4. Talent Development and Knowledge Sharing: Through mutual collaboration, the partners will focus on talent development and the accumulation of industry knowledge, enhancing their operational efficacy.

Overview of Canon Systems & Support Co., Ltd.

- Company Name: Canon Systems & Support Co., Ltd.
- Location: Minato, Tokyo, Japan
- CEO: Tsuyoshi Hiraga
- Business Activities: Consulting sales of Canon products and related solutions, network construction for offices, and service support.
- Capital: 4,561 million yen
- Established: May 1980
- Employee Count: 4,485 (as of April 1, 2025)
- Website: Canon Systems & Support

Overview of G-Com Co., Ltd.

- Company Name: G-Com Co., Ltd.
- Location: Ota, Tokyo, Japan
- CEO: Hiroshi Sugihara
- Business Activities: Development and sale of wireless care call system equipment, development and sale of security equipment, and consulting regarding wireless systems.
- Capital: 75 million yen
- Established: November 1992
- Employee Count: 43 (as of March 31, 2025)
- Website: G-Com

This partnership not only signifies a tactical alignment between two pioneering companies but also heralds a new era of innovation in the caregiving sector. By harnessing the power of technology, Canon S&S and G-Com are poised to make a significant impact in improving the quality of care and the working conditions in the industry.