#Japan #Customer Satisfaction #Sumitomo Forestry #Shinjuku, Tokyo #Oricon

Sumitomo Forestry Home Service Tops Oricon Rankings

In the recently released 2025 Oricon Customer Satisfaction Rankings, Sumitomo Forestry Home Service has achieved remarkable success by being awarded the top position in two key categories: "Sales of Detached Houses" and "Purchase of Condominiums". This marks the fifth consecutive year for its sales of detached houses and the third consecutive year for its purchase of condominiums, showcasing the company’s commitment to customer satisfaction.

Additionally, the service also secured the first rank in the Tokyo Metropolitan Area category for "Sales of Condominiums", achieving this for six consecutive years. This excellence speaks volumes about their unwavering dedication to providing exceptional service in the real estate market.

Company Overview

Sumitomo Forestry Home Service Co., Ltd., a 100% subsidiary of Sumitomo Forestry Co., Ltd., specializes in providing comprehensive real estate services including sales and brokerage. Under the leadership of President Kiyoshi Sakurai, the company emphasizes a corporate philosophy centered around "Customer First", striving to be a lifelong partner for its clients by offering high-quality housing solutions and top-notch service.

This year, their customer reuse intent score for detached house sales was a high 90.6%, the best among competitors in the rankings. This stat demonstrates the high level of trust and satisfaction customers have in their services. Sumitomo Forestry Group intends to contribute to a sustainable and prosperous society through various services related to people's lifestyles.

About the Oricon Customer Satisfaction Ranking

The Oricon Customer Satisfaction Rankings represent a unique measure developed by Oricon ME, Inc., utilizing internet surveys to evaluate customer satisfaction across multiple sectors, including real estate brokerage. The survey results serve as valuable benchmarks for consumers to make informed choices about products and services while providing insights for companies to enhance their customer satisfaction levels.

This year’s evaluations were collected over multiple periods:

• - Sales of Detached Houses: Between April 15, 2025, and May 19, 2025.
• - Sales of Condominiums: Also from April 15, 2025, to June 16, 2025.
• - Purchase of Condominiums: From April 15, 2025, to June 16, 2025.

The survey targeted individuals aged 25 to 79 nationwide who have utilized brokerage services within the past seven years to buy or sell residential properties, including condominiums and detached houses. This extensive pool included more than 8,900 respondents for the purchase of condominiums alone, indicating the survey's comprehensive nature.

The organizations evaluated in this survey are specifically those engaged in activities related to the brokerage, exchange, and leasing of real estate. Notably, any companies that deal exclusively with new properties or focus solely on purchasing and reselling without brokerage services were excluded from consideration.

Each year, as satisfaction ratings climb, Sumitomo Forestry Home Service continues to bolster its reputation by nurturing enduring relationships with clients and altering perceptions within the real estate sector. The focus remains on a commitment to quality services, reinforcing the notion that their customers' needs are always the priority.

Conclusion

With an impressive track record and an unwavering commitment to excellence in customer service, Sumitomo Forestry Home Service isn't just leading in rankings; it is setting a benchmark that others in the real estate industry will aspire to achieve. This success illustrates the vital role it plays in enhancing customer experiences and further cements its place as a trusted name in the Japanese real estate market.