Infosys and Metsä Group Enhance Strategic Partnership to Advance IT Operations Using AI

Strengthening Collaboration for IT Transformation

In a significant step towards enhancing operations, Infosys, a global leader in AI-first technology consulting and services, has announced an expanded collaboration with Metsä Group, a Finnish forestry industry leader. This partnership aims to accelerate the transformation of Metsä's IT infrastructure, optimizing it for efficiency and readiness to leverage artificial intelligence (AI).

Metsä Group is dedicated to sustainable forestry practices and product output, ensuring that they meet global demands for paper, wood products, and related services. Their decision to enhance their IT operations is crucial in addressing the challenges of rising operational costs and increasing complexity in processes. The long-standing relationship with Infosys provides a robust foundation as the two entities embark on this critical transformation journey.

Implementing Advanced Solutions

Under this agreement, Infosys will implement a range of services that includes application management, cloud operations, workplace services, on-site support for IT and operational technology (IT/OT) integration, as well as service center activities. These services will be deployed across Metsä Group’s industrial sites and offices, creating a more unified IT environment, which is essential for operational excellence.

One of the core components of this transformation is the use of Infosys Topaz Fabric. This suite is specifically designed for agentic services, allowing for enhanced AI capabilities. By integrating more intelligence into Metsä's IT operations, the partnership aims not only to improve service quality but also to accelerate incident resolution and drive significant cost savings.

Kristiina Lammila, the Chief Information Officer at Metsä Group, emphasized the importance of this collaboration, stating that it represents a crucial phase in their ongoing partnership. The modernization of their IT outsourcing model is aimed at addressing the need for greater efficiency in today’s rapidly evolving economic landscape. She expressed confidence that together, they can achieve these goals and significantly enhance Metsä’s digital backbone using AI.

Looking Ahead with Confidence

Ruchir Budhwar, Executive Vice President and Industry Head for Europe at Infosys, remarked on the complexities facing the forestry sector, including rising costs and a pressing need for innovation powered by AI. He noted that Metsä Group’s commitment to rethink its IT system with Infosys reflects a long-term trust built through years of collaboration. The manufacturers' experience with complex systems gives them an edge in executing this transformative vision effectively.

By harnessing the power of Infosys Topaz Fabric, the partnership aims to position intelligent and agile operations at the forefront of Metsä's strategic objectives. This thrust highlights not just a commitment to operational efficiency but also paves the way for sustainability and relentless innovation in the sector.

Through this strategic alliance, both companies are set to make significant strides in enhancing productivity and achieving an efficient operation model that places them ahead of market challenges. Insync with current global trends, this collaboration underscores the importance of integrating technology into traditional industries, ensuring that they not only survive but thrive in the face of evolving economic conditions.

About Metsä Group and Infosys

Metsä Group stems from a cooperative model where approximately 90,000 forest owners contribute to the mission of sustainable forestry. With sales reaching around €5.8 billion in 2025 and employing approximately 8,800 people, they are committed to creating wood products that meet the everyday needs of people around the world while strengthening ecosystems through regenerative practices.

Infosys, also listed on multiple exchanges, is a leading player in AI-first technology services that empower businesses globally. With over 325,000 employees across various countries, Infosys is dedicated to navigating enterprise transformations and unlocking AI's potential at scale.