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Carbyne's Remarkable Achievement in Emergency Cloud Call Handling

In a remarkable display of innovation and excellence in emergency communication technology, Carbyne has earned the prestigious 2025 North America Product Leadership Recognition from Frost & Sullivan. This accolade underlines Carbyne's commitment to advancing next-generation emergency cloud call handling solutions, which are crucial in today’s fast-paced and demanding environment.

Overview of the Recognition

This recognition by Frost & Sullivan highlights Carbyne’s strategic effectiveness in developing and executing its initiatives. The company's cloud-native technology empowers emergency response teams to communicate with clarity and confidence, ensuring every second counts in life-threatening situations. Frost & Sullivan employs a rigorous evaluation process focusing on both strategy effectiveness and strategy execution, and Carbyne has consistently excelled in both areas.

Brent Iadarola, Vice President at Frost & Sullivan, pointed out the distinctiveness of Carbyne’s architecture. Unlike competitors that opt for a hybrid model—melding traditional call systems with cloud applications—Carbyne operates entirely within the cloud. This approach permits seamless integration and real-time AI capabilities, crucial for effective emergency response.

Carbyne's Innovative Approach

Carbyne's flagship APEX™ call handling system stands at the forefront of this innovation. It consolidates various functions—real-time voice, video, chat, and device-based location—into a single, cohesive interface. This system significantly enhances the operational efficiency of emergency call centers, enabling first responders to operate more effectively under pressure.

The platform's advanced features include:

• - Live Video Integration: Providing critical visual context during emergencies.
• - AI-Powered Translation: Allowing for effective communication in diverse communities.
• - Automated Dispatch Protocol: Streamlining response processes and improving overall outcomes.

“Our approach to innovation in the public safety sector is proactive, ensuring we remain a step ahead,” said Amir Elichai, CEO and co-founder of Carbyne. “This recognition reaffirms our dedication to creating a connected and intelligent emergency communications ecosystem that truly benefits communities.”

Impact on Emergency Services

Carbyne’s focus on operational excellence is reflected in its ability to drastically reduce inefficiencies associated with outdated multi-platform systems. By utilizing its advanced cloud-native architecture, Carbyne significantly enhances dispatch efficiency, situational awareness, and overall coordination among different emergency response agencies.

Operating on a model that promises cost-effectiveness and resilience, Carbyne is contributing to the modernization of emergency services across North America and beyond. With its innovative solutions, the company processes over 250 million data points annually and boasts an impressive 99.999% uptime in handling inbound 911 calls.

Establishing Industry Standards

Frost & Sullivan’s award is a testament to Carbyne’s transformative impact on the emergency call handling industry. Each year, the Product Leadership Recognition is awarded to a firm that exhibits exceptional strategy development, resulting in notable enhancements in market share and customer satisfaction. Carbyne’s vision extends beyond immediate technological advancements; it shapes the very future of emergency communication by fostering growth and setting new industry benchmarks.

In summary, Carbyne's cloud-native solutions are not just reshaping the landscape of emergency response; they are setting the gold standard for the industry. As technology continues to evolve, so too will Carbyne's commitment to innovation, ensuring that communities receive the swift and reliable assistance they need during emergencies. With a strong emphasis on collaborative strategic growth, Carbyne is well-positioned to lead the charge in making future emergency services smarter, more efficient, and ultimately, more life-saving.

To learn more about Carbyne and its pioneering technology, visit Carbyne.com.