#Japan #Tokyo #First Innovation #Lumina WORKMATE #AI Training Service

Launching Lumina WORKMATE

In a groundbreaking move, the IT company First Innovation, located in Chuo, Tokyo, has announced the early trial launch of its AI training support service, Lumina WORKMATE, aimed to assist companies in employee education and daily operations. Starting from August 1, 2026, the first 10 companies to sign up will receive a limited-time offer, with monthly usage fees cut down by 50% for a three-month trial period.

Understanding Lumina WORKMATE

Lumina WORKMATE is designed to bridge the gap between companies and their employees, creating an environment where necessary information is readily accessible. This service is more than just a tool to reduce employee turnover; it aims to resolve barriers that new hires often face, including uncertainty about tasks, difficulty in asking questions, and inability to proceed with their work smoothly.

Challenges in Employee Onboarding

Recruiters and trainers frequently face common challenges during the onboarding process. These include overwhelming inquiries directed at educators, inconsistent responses, and the frustrating need to search for manuals. New employees may feel hesitant to approach busy supervisors with questions, leading to anxiety and uncertainty about their work responsibilities. Lumina WORKMATE addresses these issues by integrating a dedicated AI to provide immediate assistance.

Customizable AI Training Support

The service combines the company’s knowledge—such as core beliefs, operational guidelines, training policies, and frequently asked questions—with personalized settings based on an individual user's role, experience, and learning preferences. This tailoring ensures that every employee receives guidance that suits their specific situation and contributes effectively to the team from day one.

Five Key Areas of Support

The main functions of Lumina WORKMATE encompass five areas: onboarding training, addressing inquiries, aiding daily tasks, assisting in writing, and self-reflection post-training. It comprehensively supports new hires from their first day through their regular work activities, including clarification of tasks, email writing, daily reporting, and even preparation for upcoming tasks.

Not only does this service cater to new employees, but it is also intended for lateral hires, individuals who lack experience, and those who have been reassigned within the company. Moreover, it can also be utilized by trainers and managers to enhance the overall learning experience.

The Role of AI in Workplace Support

While AI plays a central role in providing instructions on operational guidelines, internal policies, and task management, crucial decisions involve human judgment. The AI covers routine queries and minor issues, while more complex concerns—such as approvals, disciplinary matters, legal issues, and emergency responses—are directed to qualified personnel. This methodology establishes a clear distinction between what the AI handles and what requires human intervention, while also ensuring the protection of sensitive information.

Implementation Process

The implementation of Lumina WORKMATE occurs in six structured steps:
1. Problem Assessment
2. Information Organization
3. AI Design
4. Personal Settings
5. Test Run
6. Launch & Improvements

This robust process ensures that organizations can address challenges related to hiring, education, and retention. If existing resources are limited, thorough discussions and information collection will aid in constructing effective guidelines.

Early Adoption and Pricing Details

The early trial phase commences on August 1, 2026, allowing up to 10 companies to register for this unique opportunity. Each company can enroll one participant in this three-month program, which provides not only bespoke AI design and individual settings but also opportunities for monthly improvement. The standard pricing for initial setup and monthly services will be significantly reduced during this trial period:

• - Initial Setup Fee: ¥100,000 (plus tax)
• - Monthly Fee: ¥25,000 (plus tax)

Under regular circumstances, these same services would typically cost a total of ¥350,000 (plus tax).

Observing Impact

During the trial, effectiveness will be measured based on various metrics, such as training hours, inquiry response times, learning durations, errors, and retention rates. The insights gathered will play a pivotal role in improving the quality of the service before its full-scale launch on September 1, 2026.

About First Innovation

Founded in December 2016, First Innovation specializes in creative, promotion, marketing, consulting, and solution services. Their headquarters is located in Tokyo, with a branch in Aichi. For further details, visit their official website or follow them on their social channels.