OSG Reveals Cutting-Edge Self-Service and AI Solutions at OSG Elevate 2025 Webinar

OSG Elevates Customer Communications with Innovative Solutions

On March 5, 2025, OSG conducted its much-anticipated webinar, OSG Elevate 2025, where it introduced groundbreaking self-service customer communication tools and offered an intriguing glimpse into its AI-driven future. This event showcased enhancements to the OSG JourneyConnect® suite, empowering businesses with greater control and efficiency in managing their transactional and regulated communications.

A New Era of Self-Service Communications

At the heart of OSG's revelations was the introduction of OSG JourneyConnect Self-Service, which features two transformative solutions:

1. Navigator: This tool permits business users to make real-time updates to transactional documents without requiring IT involvement. This capability drastically reduces the time needed for adjustments, allowing businesses to respond rapidly to changing needs.
2. Scribe: This feature enables users to send ad hoc communications, whether to individuals or groups. Scribe ensures that urgent messages are delivered quickly and seamlessly through both print and digital channels.

These innovations not only enhance communication speed but also improve overall efficiency and user satisfaction for businesses.

AI-Powered Future with JourneyConnect Orion™

Alongside these self-service enhancements, OSG unveiled its visionary AI framework: OSG JourneyConnect Orion™. This robust AI system is designed to intelligently analyze, learn, adapt, and respond to customer behavior in real-time. By aligning customer data with communication touchpoints and interactions, it creates customized and meaningful customer experiences.

Gary Gregg, Chief Product Officer at OSG, expressed the significance of these advancements by stating, "Businesses today demand more agility and control over their communications. With OSG JourneyConnect Self-Service, we are equipping them with the tools to implement changes on the fly, eliminating IT bottlenecks. Moreover, OSG JourneyConnect Orion positions us to innovate further in intelligent customer communications by utilizing AI to foster deeper connections."

The feedback from attendees confirmed that the industry is ready for such a transformative leap, and OSG is excited to lead this change.

Real-World Impact and Demonstrations

During the OSG Elevate event, several real-world use cases were presented, showcasing how businesses can optimize their operations, enhance compliance, and improve communication engagement using OSG's latest offerings. These practical examples highlighted the implications of OSG's innovations, reinforcing their practical value in everyday business scenarios.

These advancements signify OSG’s commitment to pushing the boundaries of customer communication technology and represent a pivotal step towards creating a more agile and AI-empowered future.

About OSG

For over five decades, OSG has been delivering top-tier print and digital Customer Communications Management (CCM) solutions that drive customer action, promote loyalty, and strengthen retention. Serving over 5,000 businesses, OSG focuses on nurturing deeper relationships through effective communication strategies.

For additional information, you can visit OSG’s official website or follow them on social media platforms like LinkedIn, Twitter, and Instagram.