Eneco Celebrates Its First Anniversary with Organizational Changes for Maximizing Customer Value

Eneco's First Anniversary and New Organizational Structure

As Eneco, headquartered in Shibuya, Tokyo, celebrates its first anniversary since the actual business launch last August, we reflect on the strides made in offering integrated services across energy, construction, and real estate. With this milestone, the company is excited to announce a strategic shift in its organizational structure aimed at maximizing customer value and expanding its business further.

Reasons Behind the Organizational Change

Since its inception, Eneco has operated under the ethos of rethinking energy and living spaces through its innovative concept of “Solar Tech.” The company has equipped numerous households with smart home technologies, promoting a more energy-efficient way of living. As Eneco moves forward, it recognizes the necessity of increasing the speed and effectiveness of its value delivery to customers. This includes four key dimensions of customer value: optimal proposals, comfortable experiences, assured quality, and continuous value provision.

To achieve these objectives, Eneco has divided its organizational structure into two main functions: 1) Strategy and Design Organization (Thinking and Creating) responsible for maximizing overall sales performance, and 2) Execution Organization (Executing and Delivering) focused on enhancing quality and customer experience by delivering tangible value to clients. This delineation of roles aims to streamline processes and enhance efficiency across the board.

Overview of the New Organizational Structure

Strategy and Design Organization

This body will oversee long-term growth foundations and drive improvement strategies to maximize sales outcomes.

- Sales Promotion Office: Responsible for designing sales strategies, systematization, and education/training. It will leverage data analysis to enhance overall sales performance across both field and online sales.
- Business Design Office: Focused on new business development, service support, digital transformation (DX), and AI utilization, solidifying the company’s growth foundation through effective business, operational, systemic, and data design.

Execution Organization

This part aims to deliver the highest value to customers based on strategic plans and enhance sales, quality, and customer experience.

- Field Sales Headquarters: Engaging in face-to-face communication for new customer acquisition, proposals, contract management, and follow-up with existing clients to build strong trust.
- Business Operations Headquarters: Integrating inside sales, online sales, and customer success departments to achieve high productivity and customer satisfaction through optimized digital engagements and operational workflows.
- Construction Operations Headquarters: Overseeing design, planning, construction management, and safety assurance, thereby providing clients with both safety and high-quality construction outcomes while ensuring strict schedule management.

Future Prospects

With this new organizational framework, Eneco is poised to deliver high-quality services seamlessly from marketing to sales, construction, and after-sales support. As the second year of operations begins, the entire Eneco team is united in tackling challenges related to energy and housing, working diligently to support enriched living for customers nationwide.

Interested parties can request a simulation or information through the official website or via social media platforms, where Eneco shares insights and deals related to subsidies and cost-saving energy solutions.

Follow Us on Social Media

About Eneco

Eneco is committed to the principle of “local production for local consumption” in energy, specializing in the sales and installation of solar power systems, storage batteries, and V2H systems, tailored to each individual’s lifestyle. With a highly knowledgeable team, Eneco is dedicated to proposing optimal energy solutions to its customers.