#None #Amadeus #ASQ Awards #Airports Council International

The Best Airports of 2024: A Customer-Centric Celebration

In an exciting announcement that signifies a giant leap in understanding passenger preferences, Airports Council International (ACI) World, in collaboration with travel technology giant Amadeus, has published the results of the much-anticipated 2024 ASQ Airport Experience Awards. These awards serve as a global benchmark for excellence in airport customer experience, determined uniquely through feedback from the passengers themselves.

A Comprehensive Approach to Passenger Feedback

The ASQ Awards utilize one of the most rigorous and trusted measurement programs in the aviation industry. By collecting real-time feedback via live surveys at airports around the world, ACI ensures that the diversity of passenger experiences is accurately represented. This allows for fair comparisons among airports, driving improvements in customer service and experience.

Milestones Achieved in 2024

This year's awards reflect a significant milestone for the ASQ program, with nearly 700,000 surveys completed this past year alone. Astonishingly, over 50% of global travelers passed through an airport rated by the ASQ, underscoring the program's influence in setting global service standards. A total of 181 ASQ Awards were distributed to 95 airports, showcasing their commitment to offering an exceptional experience for passengers.

Categories of Excellence

The awards encompassed several categories celebrating various aspects of the airport experience, including:

• - Best Airports by Size and Region
• - Most Dedicated Staff
• - Easiest Airport Journey
• - Most Enjoyable Airport
• - Cleanest Airport
• - Top Airports for Arrivals

In an impressive display of consistency, several airports emerged victorious across all five departure categories, notably:

• - Africa: Dakar Blaise Diagne International Airport
• - Asia-Pacific: Beijing Daxing International Airport and Singapore Changi Airport
• - Europe: Milas-Bodrum Airport and Rome Fiumicino Airport
• - Latin America: Chihuahua International Airport
• - Middle East: Salalah Airport
• - North America: Gerald R. Ford International Airport

Inductees in the ACI World Director General's Roll of Excellence

The ACI World Director General's Roll of Excellence celebrates the airports that have demonstrated sustained excellence over the last decade. This year, 10 airports were inducted, including well-known leaders such as Hartsfield-Jackson Atlanta International Airport and Copenhagen Airport.

Executive Justin Erbacci from ACI World commented, "With passenger expectations constantly evolving, airports must innovate their services to remain ahead of the curve. The 2024 ASQ Awards recognize those establishments that successfully create memorable and seamless experiences for travelers, encompassing the entire journey of air travel."

A Vision for the Future of Air Travel

Amadeus’ EVP of AirOps, Rudy Daniello, presented a vision for the near future of air travel, emphasizing the disruptions that can radically enhance the passenger experience. Imagine a scenario where checking in could be eliminated and visa checks are handled digitally beforehand, all aiming for a passenger experience without long queues or rigid airport structures. This vision promotes a reimagining of airport terminals centered solely around the traveler.

The Upcoming ASQ Awards Ceremony

Mark your calendars! The 2024 ASQ Awards Ceremony will be held during the ACI World Airport Experience Summit in Guangzhou, China from September 8-11, 2025. This annual gathering will highlight discussions on both customer and employee experience, along with the latest ideas and strategies to propel the aviation industry forward.

About ACI and Amadeus

Airports Council International (ACI) represents the interests of airports globally, working towards a safe, efficient, and sustainable air transport system. With over 800 members managing 2,181 airports across 170 nations, ACI is dedicated to improving airport operations. Amadeus, a leader in travel technology, strives to enhance the overall travel journey by fostering collaboration and sustainability within the travel industry.

As we look ahead, the 2024 ASQ Awards are set not only to honor excellence but also to inspire continuous growth and improvement in airports worldwide.