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Huawei Connect 2024: Intelligent Solutions for Digital Transformation

At the recent HUAWEI CONNECT 2024 held in Paris, Huawei made significant strides in showcasing its comprehensive service offerings aimed at enhancing the digital transformation for enterprises across Europe. This event, particularly the ICT Service Forum, highlighted the innovative approaches and technologies that Huawei has developed to assist businesses in navigating the complexities of digital evolution.

Comprehensive Service Capabilities

During the forum, Yaobing Wang, the Director of Network Technologies at Huawei Global Technical Service, emphasized the company's extensive global service infrastructure. Huawei operates 21 service centers worldwide and boasts 1,100 local spare parts warehouses, supported by 20,000 service technicians and more than 6,200 certified service partners. This vast network enables Huawei to maintain and support ICT systems globally, having successfully managed over 1,800 ICT networks and the delivery of 170 diversified environmentally-friendly data centers.

Additionally, Huawei invests more than 500 million euros annually in research and development specifically for its services sector, holding over 3,073 service-related patents.

Solutions for Digital Transformation Challenges

As digital transformation continues to gain traction in the European market, Huawei's Service Expert, Hank Stokbroekx, noted the necessity of adapting to this new technological landscape for the long-term sustainability of businesses. He stated, "Digital transformation is essential for the longevity of companies, and Huawei, alongside its partners, offers expertise and capabilities necessary for efficient and beneficial transitions." The Intelligent Services by Huawei present a holistic service portfolio tailored for the entire business lifecycle and informed by years of industry experience.

Lifecycle Support Services

Huawei’s Intelligent Services encompass extensive support throughout a customer’s lifecycle, including:

• - Intelligent Connectivity Integration: Clients can seamlessly migrate their existing ICT solutions to a new architecture, enabling digital transformation with long-lasting advantages.
• - SmartNOS for Enhancement and Optimization: As businesses grow, their products may necessitate technological upgrades. SmartNOS from Huawei ensures these changes are verified, minimizing any risks.
• - Customer Support for Issue Resolution: Should any malfunction arise, Huawei's customer support is readily available to swiftly address the issue, either directly or through their service partners.
• - Intelligent Operations and Maintenance: This service is designed for companies requiring frequent and sophisticated support in everyday network and IT management.
• - AICC and Huawei Learning: These applications augment Huawei's lifecycle support, ensuring continuous improvement and education.

Case Studies of Success

During the session, successful case studies were highlighted, such as a school implementing Huawei Wi-Fi 7 access points to facilitate virtual classrooms, and a Swiss cloud service provider that chose Huawei’s Data Center Virtualization Solution (DCS) for its leading technology and comprehensive support.

Enhanced Partner and Customer Engagement through O3 Platform

A focal point of the event was the O3 platform (Online, Open and Orchestration), a knowledge-sharing initiative designed to enhance partner and customer engagement. An Italian partner demonstrated their collaboration with Huawei in developing the initial version of O3, incorporating valuable feedback into its final iteration. The platform facilitates idea exchanges, knowledge sharing, expert interactions, and support ticket management, significantly boosting partners' efficiency in customer service delivery.

Contributions from worldwide partners and customers have made O3 a reputable repository of resources. It empowers users to leverage experiences from various global projects, thereby mitigating costly mistakes and enhancing operational efficiency. Customers can utilize O3 to optimize their OM engineers' effectiveness and tailor their projects to evolving conditions, with smart search functionalities simplifying information retrieval from the extensive materials available.

The event concluded with the official launch of the O3 Partner Service Enablement Platform, recognizing the five most active O3 users with the O3 Friendly User Awards.

To learn more, visit Huawei’s official pages: LinkedIn, Twitter, Facebook, YouTube.

For inquiries, contact Rafal Kwiatkowski at [email protected] or +48 531-539-140.