#United States #Chattanooga #EPA regulations #Tennessee American Water #Service Lines

Tennessee American Water Begins Service Line Material Verification in Citico Service District

Tennessee American Water has announced plans to commence a significant project aimed at verifying the materials used in service lines within its Citico Service District, starting the week of September 28. This initiative is crucial as it supports updated regulations from the U.S. Environmental Protection Agency (EPA) regarding lead and copper exposure, reinforcing the utility's commitment to water safety.

Project Overview

The project will take place in parts of Chattanooga, East Ridge, Lookout Mountain, Red Bank, and Rossville, Georgia. Over several months, the utility company will identify and document the composition of service lines in selected areas. Customers can track the project’s progress by visiting the Alert Page on Tennessee American Water’s website, where they will find details about the areas currently undergoing inspections.

As part of the compliance with the EPA and Tennessee Department of Environment and Conservation (TDEC), Tennessee American Water is required to verify service line materials through visual inspections. This is a vital step towards gathering a baseline inventory of its service lines, especially in light of the mandate to replace all lead service lines by the year 2037.

Verification Process

The verification will specifically target water service lines that are currently marked as 'unknown' in the company’s records. Affected customers will receive prior notifications through various channels, ensuring they are informed of the upcoming work. Importantly, water service will remain uninterrupted during the verification process.

Crews, in partnership with the engineering contractor CDM Smith, will conduct visual inspections by digging small test holes near meter pits. Once the verification is completed, a door hanger will be placed at the property to inform residents of the findings. All disturbed areas will be restored to their original condition after the work is finalized.

Commitment to Water Safety

Tennessee American Water emphasizes that the water quality provided meets all Federal and State standards, including those related to lead concentrations. The utility also proactively reduces the risk of lead leaching from service lines and household plumbing into the water. This is achieved through rigorous monitoring of treatment processes and the use of corrosion inhibitors when necessary.

For those seeking more information about the company's lead service line initiative, frequently asked questions, and guidance on how customers can self-identify their service line materials, Tennessee American Water has made resources available at tennesseeamwater.com/leadfacts.

About American Water

Founded in 1886, American Water is recognized as the largest regulated water and wastewater utility company in the United States. Celebrating 140 years in service as of 2026, it is dedicated to providing safe, clean, and reliable drinking water to approximately 14 million people across 14 states and 19 military installations.

With about 7,000 skilled professionals, American Water leverages its extensive expertise and resources to achieve exceptional service outcomes that benefit customers, employees, investors, and other stakeholders. Further information can be found at amwater.com or through their social media platforms such as LinkedIn, Facebook, X, and Instagram.

Conclusion

The initiation of service line material verification by Tennessee American Water marks a proactive step in improving water safety and aligning with federal mandates. As every resident plays a role in this process, staying informed and engaged can help contribute to a healthier and safer community.