Level AI Appoints Rob Dwyer as First Customer Experience Executive in Residence in Industry
Level AI Welcomes Rob Dwyer as First CX Executive in Residence
In a significant step for the Customer Experience (CX) industry, Level AI has appointed Rob Dwyer as the first Executive in Residence (EIR). This innovative role will see Rob working directly with customers on a daily basis, making it a groundbreaking move within the CX technology space.
A Role that Redefines CX
The title of Executive in Residence may have seen use in venture capital and academia, but its application within the CX sector is a first for Level AI. Rob, renowned for his expertise and insight, joined Level AI as a Senior Technical Account Manager in October 2025. During his tenure, he has successfully integrated himself into the enterprise CX teams, streamlining their AI transformations and improving implementation processes.
As a three-time ICMI Top 25 Thought Leader and host of the popular podcast
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