Pia Appoints David Schwartz as New CEO to Propel Growth and Innovation in the MSP Sector

Pia Appoints David Schwartz as CEO Amidst Rapid Growth

TAMPA, Fla., June 25, 2025 — Pia, the forefront platform in AI-led help desk automation for managed service providers (MSPs), has officially announced David Schwartz as its new chief executive officer (CEO). This decision comes as the company experiences significant expansion and aims to enhance its market position under Schwartz's leadership.

Schwartz, who joined Pia earlier this year as the general manager and chairman of the Growth Advisor Committee, brings a wealth of expertise in software as a service (SaaS), managed services, and AI automation. His appointment follows an extensive global search conducted by Pia's board, which determined that Schwartz's leadership could steer the company into its next phase of growth effectively.

In his time at Pia, Schwartz has been at the forefront of implementing strategic growth initiatives. His focus has been on refining the company's go-to-market strategies and improving operational scaling, which are crucial for Pia's success in a competitive landscape. He aims to tackle the pressing challenges facing MSPs today, particularly in delivering high-impact automation solutions.

"I am honored to take on this role at Pia and eager to enhance the amazing work already being done here," stated Schwartz. He emphasized that what attracted him to the company was its dedication to addressing meaningful challenges faced by MSPs through its innovative solutions. "As we look to the future, my priority will be on nurturing an environment where our team can innovate, succeed, and provide even more value to our customers," he added.

Christian Pacheco, Pia's founder and major shareholder, remarked on the importance of this leadership change: "This is a pivotal moment for Pia. David's unique leadership style and profound understanding of our sector are precisely what we need as we scale our operations." Pacheco expressed confidence that the entire team is enthusiastic about the future with Schwartz directing the company.

Before joining Pia, Schwartz served as CEO of Wireless Watchdogs, successfully navigating the company through substantial growth that culminated in its acquisition by Dataprise, where he assumed several key leadership roles. During his brief tenure at Pia, he has been instrumental in aligning product development, sales initiatives, marketing, and customer success strategies, which are essential for increasing the adoption and retention of Pia’s AI-driven solutions.

Pia specializes in transforming the help desk experience for MSPs through its AI-powered automation platform, Pia aiDesk. This innovative platform incorporates advanced technologies such as artificial intelligence, machine learning, and natural language processing to automate common help desk activities. This not only enhances efficiency but also significantly reduces costs for managed service providers.

To explore Pia's offerings and learn how MSPs can leverage this cutting-edge platform for superior help desk management, visit Pia's official website. For media inquiries, Christopher Joseph (CJ) Arlotta of CJ Media Solutions can be contacted at [email protected] or 631-572-3079.

Overall, Pia's strategic decision to elevate Schwartz as CEO positions the company as a leader in providing impactful automation solutions tailored to the needs of managed service providers. His vision and industry expertise are expected to drive continued growth and innovation in an ever-evolving market.