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Solutions by Text Secures 2025 FinTech Breakthrough Award

On March 19, 2025, Solutions by Text (SBT), a leader in compliant conversational commerce solutions, clinched the prestigious award for ‘Best Payment Facilitator Solution’ at the annual 2025 FinTech Breakthrough Awards. This accolade underscores SBT’s commitment to transforming consumer finance communication through its innovative FinText™ platform.

The FinText platform is revolutionizing the way consumer finance organizations, including banks and credit unions, interact with their customers. By providing a secure, interactive text-based solution, SBT enables financial institutions to engage in meaningful and effective communication that resonates with today’s consumers who prefer texting over traditional forms of communication like email.

SBT leverages a graphically rich platform that allows finance organizations to send payment reminders, initiate transactions, and authorize payments directly through SMS messages. This process not only enhances the customer experience but also improves payment efficiency and compliance, an essential factor in today’s regulatory landscape. David Baxter, CEO of Solutions by Text, highlighted that this proactive communication method provides financial institutions with an effective way to build robust relationships with customers while ensuring adherence to established compliance standards.

The significance of this award cannot be understated, especially considering the overwhelming competition in this year’s FinTech Breakthrough Awards, which saw over 4,500 nominations globally. With more than 800 customer partnerships in the consumer finance sector, including auto finance companies and credit card issuers, SBT has established a repository of success stories that emphasize the platform’s capacity to enhance operational efficiencies and drive customer engagement.

In the previous year, SBT experienced exponential growth, showcasing a 60% increase in revenue and a doubling in messaging volume—an achievement that surpassed industry benchmarks, including the ‘Rule of 40’. This success reinforces the vital role that SBT plays in the evolving landscape of financial communications.

The trend towards texting is a powerful indicator of consumer preferences today, as traditional communication channels become increasingly obsolete. Many users find email to be cluttered with unwanted messages, while texting provides a more immediate and attractive way to connect with organizations. As such, Solutions by Text effectively caters to this preference by simplifying bill payments and other financial interactions directly through SMS, making it not only user-friendly but also timely.

The recognition from the FinTech Breakthrough Awards not only validates SBT’s innovative approach but also highlights the importance of leveraging technology to meet evolving consumer needs in finance. Solutions by Text is dedicated to ensuring that good conversations lead to positive financial outcomes for both consumers and institutions alike.

About Solutions by Text

Solutions by Text specializes in empowering consumer finance organizations to connect effectively with their clientele across various channels. Their focus on compliance and efficiency, combined with the innovative capabilities of the FinText platform, enables customers to achieve significant returns on investment and dramatically reduce the time taken to generate revenue. According to the company, some clients have witnessed returns of up to 400% and a 97% decrease in time to revenue.

For further insights on their offerings and how they are shaping the future of consumer finance communications, visit solutionsbytext.com.