#Japan #NTT DATA #DEX #Koto, Tokyo #Nexthink

Nexthink and NTT Data Unite to Transform Digital Employee Experience

In a significant development for the digital workplace landscape, Nexthink S.A., a global leader in Digital Employee Experience (DEX) management software, has officially announced a partnership with NTT Data Corporation. This collaboration marks an exciting new chapter in the way companies in Japan will manage and enhance their employees' digital experiences.

Partnership Details

Nexthink, based in Lausanne, Switzerland, and Boston, is led by CEO Pedro Bados, while NTT Data is headquartered in Koto, Tokyo, under the leadership of President Masanori Suzuki. The partnership will enable NTT Data to serve as a Managed Service Provider (MSP) and Reseller partner for Nexthink, paving the way for the launch of DEX services in Japan by December 2025.

This partnership builds on an existing global MSP relationship between the two companies, aiming to significantly expand Nexthink's operations within the Japanese market. By integrating Nexthink's solutions into NTT Data's established IT service offerings, the two companies promise to enhance service levels significantly, directly benefiting businesses and their employees across Japan.

Enhanced Digital Employee Experience

The collaboration intends to deliver a comprehensive improvement in DEX by leveraging Nexthink's advanced solutions. One of the standout features of Nexthink is its robust platform that offers real-time visualization, diagnostics, and problem resolution. This means that any issues arising in an employee’s digital workspace can be identified immediately, with AI-driven analytics providing insights and automated responses, ensuring that problems are addressed before they impact productivity.

Additionally, Nexthink employs AI to analyze employee behaviors and feedback, pinpointing potential issues and areas for improvement. This data-centric approach allows IT departments to make informed decisions, craft effective measures, and ultimately enhance the overall employee experience.

Furthermore, Nexthink's DEX platform focuses on digital adoption, supporting employees in efficiently utilizing business applications. This aspect is crucial as it addresses challenges related to application usage, training, and support, thereby leading to increased productivity and reduced IT support costs.

Voices from Leadership

Tetsuya Shintani, Executive Officer and Head of the Technology Consulting Division at NTT Data, expressed strong enthusiasm for the partnership, stating, "We are delighted to commence our collaboration in the Digital Employee Experience (DEX) domain with Nexthink. As work environments grow more complex, the quality of digital experiences becomes an essential factor in determining corporate competitiveness. By combining Nexthink’s advanced DEX platform with NTT Data’s extensive expertise in business and IT operations, we are confident in our ability to help customers visualize their digital environments and support continuous improvement.”

On the other hand, Takeshi Hagino, President of Nexthink Japan, welcomed the partnership, highlighting NTT Data’s strong track record and their AI brand 'LITRON' as key assets. He stated, "By integrating Nexthink’s innovative DEX management platform with NTT Data’s capabilities, we aim to visualize and optimize the digital experiences of employees in Japanese companies, leading to substantial improvements in productivity and employee satisfaction."

About NTT Data and Nexthink

NTT Data is committed to creating a rich and harmonious society, providing IT services across over 70 countries. The company focuses on leveraging digital technologies to drive business transformation and address societal challenges, offering a wide range of services from consulting to system development and operation.

Conversely, Nexthink stands as a trailblazer in DEX management software, equipping IT leaders with unparalleled insights to proactively identify and resolve issues affecting employees. The company currently supports over 1,500 organizations and has impacted more than 25 million employees worldwide, enhancing their digital experience.

With this partnership, Nexthink and NTT Data are set to revolutionize the digital workplace in Japan, marking a crucial step towards a more productive and satisfying environment for employees.