LoanCare Unveils CoreSync to Enhance Private Label Mortgage Solutions

LoanCare Launches CoreSync: The Future of Private Label Mortgage Solutions

LoanCare®, a prominent national mortgage subservicer, has made headlines with its announcement of CoreSync, a groundbreaking private-label solution that significantly enhances the customer experience in the mortgage servicing sector. This innovative platform, which aims to integrate seamlessly into clients' existing applications, promises to streamline various mortgage-related processes.

Seamless Integration for Financial Institutions

CoreSync is designed to provide independent mortgage banks (IMBs), banks, and credit unions with a fully integrated brand experience for subserviced loans. By incorporating this solution, clients can offer their customers a comprehensive digital experience centered around LoanCare's robust mortgage data.

With CoreSync, users can perform numerous tasks directly within their financial institution's apps or websites. This includes making mortgage payments, transferring funds to home equity lines of credit (HELOC), setting up auto-pay options, and viewing real-time balances and amortization schedules. Customers will appreciate the ability to navigate key documents, request payoff quotes, and more without the hassle of switching to another platform.

Real-Time Data and Enhanced In-Branch Experience

One of the standout features of CoreSync is its capability to offer real-time, synchronized data to branch associates. This function significantly improves the in-branch experience for customers who prefer community-based services and ensures that client representatives can provide timely and informed assistance.

LoanCare's APIs support this integrated solution, making it applicable to various existing mobile applications, banking websites, and platforms. Notably, the first successful CoreSync integration has already been implemented at a major national lender, with a more extensive rollout expected in early Q3.

Elevating Customer Engagement and Brand Continuity

Dave Worrall, President of LoanCare, emphasized the importance of this new integration. He noted that while private-labeled subservicing has been around for years—often executed through IVR systems and call centers—there have been persistent challenges regarding customer interaction. For example, traditional methods may redirect users to external sites when they need to make payments or seek information.

“Such interruptions can undermine client branding and lead to consumer confusion and trust issues,” Worrall stated. With CoreSync, customers can enjoy a holistic digital experience strictly within their financial institution’s digital ecosystem, enhancing brand continuity and customer engagement.

Commitment to Client Relationships

Worrall further reassured clients of LoanCare's commitment to prioritizing their needs. He stated, “Our promise is to operate like your servicing department continuously, investing in enhancements that truly matter to you and your customers.”

All About LoanCare

LoanCare is recognized as a leading provider of full-service mortgage loan subservicing, specializing in diverse offerings that include special loans, private label services, and retention marketing solutions. With a legacy spanning over 40 years, LoanCare is dedicated to delivering superior customer experiences through personalization and convenience. Their proprietary LoanCare Analytics™ platform enables quick identification of risks and opportunities, allowing for enhanced decision-making throughout the servicing process.

As part of the Fidelity National Financial family (NYSE: FNF), LoanCare continues to be at the forefront of the mortgage servicing industry. For further information on LoanCare and its offerings, please visit www.loancareservicing.com.

The innovation seen in CoreSync marks a significant advancement in the mortgage industry, setting a new standard for customer service and experience in financial institutions.