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Vetster and PetSmart Collaboration for Enhanced Veterinary Care

In a landmark move within the pet care industry, Vetster, one of the fastest-evolving pet care platforms globally, has partnered with PetSmart to introduce a pioneering virtual veterinary support program. This initiative, launched in select PetSmart locations across the United States, aims to provide swift and dependable access to veterinary care for pets.

With the increasing demand for real-time veterinary support, Vetster’s secure online medical platform allows PetSmart associates to connect with licensed veterinarians instantly. This innovation is set to elevate the standards of in-store care, mimicking the conveniences already seen in human healthcare through telehealth services. Just as patients experience remote consultations with their doctors, pet owners can now enjoy similar benefits for their beloved companions.

The partnership is particularly significant given PetSmart’s extensive role in caring for countless pets every day. Across various services offered, including PetsHotel and grooming salons, PetSmart associates often encounter a myriad of pet health inquiries — from behavioral issues to minor injuries. The ability to consult directly with a veterinarian at a moment's notice means that staff can provide immediate solutions, fostering a more responsive environment for pet care.

"Pet parents trust us to care for their pets with the highest standards," stated Rob Pace, Senior Vice President of Veterinary Health Services at PetSmart. He emphasized the value this partnership brings, especially in rural areas where veterinary access might be limited. By harnessing Vetster’s platform, PetSmart can assure pet owners that their pets receive timely and confident assessments whenever required.

The veterinary support provided through this platform covers a wide range of conditions common among pets, such as vomiting, diarrhea, infections, anxiety, allergies, and more. Vetster’s extensive network comprises veterinarians experienced with all species available in PetSmart's offerings, including dogs, cats, birds, reptiles, and small animals. Therefore, no matter the type of pet, associates have a dedicated expert ready to assist.

This initiative not only prioritizes immediate pet care but also respects the traditional veterinarian-client relationship, ensuring that physical veterinary services remain as essential components of pet health. The real-time access to vetted professionals helps PetSmart staff maintain a standard of care that meets the evolving needs of today’s pet owners. Mark Bordo, CEO of Vetster, remarked on the positive implications of this collaboration, noting how it sets a new standard for in-store pet care. The technology enables veterinarians to deliver diagnoses and treatment suggestions online, marking a significant shift toward modernizing pet healthcare.

As Vetster and PetSmart forge ahead together, they are committed to establishing a benchmark for innovative veterinary care that fulfills the demands of pet owners. This collaboration reflects an alignment of ideals as both partners strive to enhance the care and support that pets receive — ensuring a future where every pet has access to the best possible medical assistance, promptly and efficiently.

About Vetster and PetSmart

Vetster stands at the forefront of veterinary innovation, providing a health platform that connects pet owners with professional veterinarians through convenient virtual consultations. Their mission is to improve access to veterinary services, ensuring that pet parents can receive expert guidance from anywhere. With an emphasis on quality and convenience, Vetster is reshaping how veterinary care is approached in today’s digital world.

PetSmart, recognized as North America’s leading omni-channel pet retailer, is dedicated to fostering joyful experiences between people and their pets. Beyond offering a broad selection of pet supplies, the company’s commitment extends to providing professional care and services that cater to a pet’s every need, thus solidifying its reputation as a trusted resource for pet parenting.*