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Altius Link and PKSHA Technology: A New Era in Back Office BPO

In a significant move to transform the back office sector, Altius Link and PKSHA Technology have announced their collaboration to deliver innovative AI solutions tailored for Business Process Outsourcing (BPO). The companies aim to integrate advanced AI agents with BPO operations, focusing on enhancing efficiency and quality in corporate functions including finance, human resources, and IT helpdesks.

Background: The Need for BPO Solutions

The demand for effective BPO services has surged in recent years amidst a shrinking labor force and rising recruitment challenges. Organizations are increasingly seeking solutions that not only improve operational efficiency but also maintain high quality and availability. With the advancements in generative AI technology, capable AI agents are now available to assist in real-world applications, making this the perfect time to innovate in the BPO space.

However, maximizing the potential of AI agents requires meticulous design and a comprehensive operational framework. Key considerations must include integrating these agents into existing workflows, designing roles and permissions, managing knowledge, and fostering collaboration between AI and human operators.

The Partnership: Tackling BPO Challenges

Recognizing these needs, Altius Link and PKSHA Technology have embarked on this partnership that merges Altius's extensive operational expertise with PKSHA’s AI capabilities. Together, they plan to roll out a collaborative AI operation model that is implementable in actual workplace settings. Initially, their focus will be on IT helpdesks and back office operations in financial institutions, where there is substantial potential for standardization and automation.

An Integrated BPO Model

This new BPO service structure will encompass a wide range of functions including business consulting, selection of the most suitable AI agents, and support for ongoing operations post-implementation. These areas are particularly ripe for efficiency improvements through AI utilization, necessitating specialized knowledge and judgment,

The combination of PKSHA's diverse portfolio of AI SaaS products and agents with Altius Link’s BPO operational know-how is expected to enhance productivity across processes that were previously deemed too complex for automation. This partnership not only aims to boost productivity but also strengthen competitiveness by optimizing business processes that have traditionally posed challenges for automation.

Future Developments and Broader Application

As the project progresses, both companies will explore opportunities to extend their AI agent-based BPO model into other industries and corporate functions. Their vision includes a holistic enhancement of the entire value chain for client enterprises through the integration of AI, supported by Altius Link's service brand, "Altius ONE®". This service is dedicated to optimizing client operations, leveraging data aggregated through digital transformation to tackle business challenges, and ultimately create value for companies.

About Altius Link

Altius Link, a joint venture established by KDDI and Mitsui & Co., provides a comprehensive suite of BPO services, including contact centers and IT solutions, aimed at enhancing business transformations. By integrating cutting-edge technologies with human operations, Altius Link actively supports companies in their bid to boost competitiveness. The firm’s mission is to enrich connections among people, companies, and society as a whole.

About PKSHA Technology

PKSHA Technology operates under the mission of shaping the future of software and providing diverse AI solutions that address social challenges. Their offerings range from industry-tailored AI solutions in financial services to versatile AI SaaS products designed to enhance modern work dynamics. PKSHA is committed to fostering an environment where software and human capabilities evolve in tandem.

This innovative collaboration between Altius Link and PKSHA Technology is poised to set a new standard in back office BPO services, providing an exciting glimpse into the future of corporate efficiency powered by AI.