BIZTEL Achieves Number One Share in SaaS CTI Market for Four Consecutive Years

BIZTEL Maintains Dominance in the Cloud-Based Call Center Industry

In a recent announcement, BIZTEL, a cutting-edge cloud-based call center system developed by Link Co., Ltd., based in Minato, Tokyo, has achieved an impressive milestone in the SaaS CTI (Computer Telephony Integration) market. Recognized as the top vendor in Japan for four consecutive years by Fuji Chimera Research Institute in their latest report, Software Business New Market 2025 Edition, BIZTEL has solidified its position as a market leader. This recognition is based on the financial performance for the fiscal year 2024, where BIZTEL was noted as being among the top two companies in market share.

The significance of BIZTEL lies in its ability to establish a call center using just a PC and an internet connection, making it a go-to solution for businesses across various sectors. Since its launch, over 2,000 companies from diverse industries including manufacturing, finance, pharmaceuticals, IT, and services have adopted BIZTEL, benefiting from increased efficiency and automation through cloud-based telephone systems.

Moreover, BIZTEL was also acknowledged by Deloitte Tohmatsu Research in their 2024 Market Outlook for Cloud-based CRM, ranking first in the number of companies utilizing cloud-based call center systems for eight consecutive years. This consistent recognition across multiple research firms underlines BIZTEL's significant influence and leadership in the market.

The success of BIZTEL can be attributed to several key factors. Their flexible pricing plans cater to both small operations and extensive deployments, ensuring that a wide range of customer needs are met. The company boasts premium call quality, system stability, and high-security standards. Furthermore, they have introduced innovative features such as AI-powered call summarization, automatic judgment of customer complaints, and voice bot integration, all designed to closely align with user requirements and support the establishment and maintenance of call centers.

BIZTEL's commitment is to be recognized as ‘the call center system that customers are glad they chose.’ Driven by this vision, the company endeavors to be a 'partner' in call center operations, continuously contributing to the improvement of customer communication quality.

About BIZTEL

Since its inception in 2006, BIZTEL has emerged as a pioneer in cloud telephony services, offering a wide range of solutions for corporate telephone and call center systems. With over 2,000 installations, the system has firmly established itself as a reliable service in the industry. In the latest Deloitte Tohmatsu Research Report, BIZTEL was again recognized as the top service for cloud-based call centers for eight consecutive years. Additionally, its achievements in the SaaS CTI sector were highlighted in Fuji Chimera Research's recent publication, confirming BIZTEL’s status as a leading player in the Japanese market.

For more details about BIZTEL, visit their official website at BIZTEL.

About Link Co., Ltd.

Link Co., Ltd. is at the forefront of providing various subscription-based services, including the highly acclaimed BIZTEL call center system and specialized platforms like at+link and Link Bare Metal Cloud. The company has continued to hold the top market share in cloud-based call center systems for eight years consecutively and is also involved in agricultural projects, operating the natural grazing dairy farm ‘Nakahora Farm’ in Iwate Prefecture since October 2011. For further information, check their website at Link Co., Ltd..

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