Numa and Tekion Collaborate to Revolutionize Automotive Connectivity and Efficiency

Numa and Tekion Team Up for Better Automotive Operations

In a groundbreaking move that promises to enhance the automobile retail landscape, Numa, a leader in AI-driven customer operations for dealerships, has announced its partnership with Tekion, a pioneer of the first fully integrated AI-native cloud platform tailored for the automotive industry. This collaboration is designed to improve connectivity among technology partners serving dealerships and Original Equipment Manufacturers (OEMs), bolstering operational efficiency through improved data exchange.

The integration allows automotive dealerships to connect Numa's AI Appointment Agent seamlessly with Tekion's Automotive Retail Cloud (ARC) service module. With Tekion's open ecosystem approach, which supports not only its capabilities but also trusted third-party solutions, this partnership is set to transform how information flows within automotive sales environments. By reducing unnecessary manual data entry, it will streamline operations significantly, enabling dealerships to provide faster services to customers.

Numa’s AI Appointment Agent plays a crucial role in this equation, as it automatically captures and schedules service appointments directly into the ARC Service Scheduler. This integration means that customers can effortlessly book services via a smart Voice AI. For dealership staff, this integration reduces the workload within their Business Development Center (BDC), allowing them to focus on strategic tasks that can drive growth and enhance customer satisfaction.

According to Tasso Roumeliotis, CEO and co-founder of Numa, the data speaks for itself: "The average dealership misses approximately 158 service appointment calls each month. With our integration into Tekion's ARC, dealers can ensure that these opportunities are never overlooked again. Customers benefit from instant service booking, while BDC teams can redirect their energies towards more impactful work."

This integration not only addresses efficiency but also elevates the customer experience, paving the way for a more connected and responsive automotive retail environment. With a system designed for transparency and collaboration, that aligns with modern consumer expectations, both Numa and Tekion are poised to lead the automotive industry into a new era of technology-driven services.

About Numa

Numa has established itself as an essential AI platform for elite dealerships, focusing on enhancing customer operations across various communication channels, including voice, text, and digital platforms. Their mission is ambitious yet clear - they aim to develop the AI-native dealership of the future and help dealer owners increase profitability by up to 300% by 2027. Currently, more than 1,200 dealerships across the U.S. and Canada trust Numa, with financial backing from prominent investors, including Google and Tesla's founding investors.

About Tekion

Tekion has taken a bold step in redefining the landscape of automotive retail with its all-encompassing AI platform designed specifically for the industry. By embedding artificial intelligence in every aspect of their workflows, they provide intelligent automation and real-time insights, leading to improved efficiency and customer experiences. The cloud-native platform connects dealerships, OEMs, partners, and consumers, creating a unified ecosystem that supports modern retail demands.

For further details and to explore how these two industry leaders are changing automotive operations, visit Numa's Website and Tekion's Website.