#Sweden #Sectra #Medical Imaging #Customer Satisfaction #Linköping

Sectra's Nine-Month Interim Report 2024/2025: Unparalleled Customer Satisfaction

In the latest release from Sectra, a leader in medical imaging IT and cybersecurity, the company has again triumphed in customer satisfaction, securing a top spot for the twelfth consecutive year in the industry. The company's enterprise imaging module for radiology has received commendations from users globally, highlighting the relentless emphasis Sectra places on the experiences of its customers.

Key Financial Highlights

In the nine-month period from May 2024 to January 2025, Sectra experienced a notable 9% increase in contracted order bookings, which totaled SEK 5,805.7 million. A significant portion of this, SEK 5,270.9 million, consists of guaranteed order bookings, reflecting strong performance in securing future revenues. Moreover, net sales saw a robust uplift of 12.6%, summing up to SEK 2,325.7 million. Notably, recurring revenue contributed SEK 1,492.8 million to net sales, marking an 18.3% growth, a promising sign of stability and ongoing engagement with clients.

The operating profit stood at SEK 524.1 million, boosted by positive outcomes from a recent patent settlement, reflecting both operational and innovative strength within the company. Even under comparable conditions, the operating profit rose by 29.2% to SEK 414.1 million which correlates to an operating margin of 17.8%.

Innovative Services

Sectra is renowned for its transition to service-oriented solutions in medical diagnostic imaging, particularly through cloud-based services. The company has highlighted that nearly all new sales in North America are now cloud-based SaaS deliveries, signaling a significant shift towards modern, scalable business models in the healthcare sector.

The transition to this model, while temporarily dampening overall growth, is expected to yield substantial long-term benefits. Torbjörn Kronander, President and CEO of Sectra, articulated that effective IT support is critical to the mission of healthcare providers, influencing customer satisfaction and continuity of partnerships.

Commitment to Customer Satisfaction

The ethos at Sectra extends well beyond just technology. Kronander emphasizes that customer satisfaction is intricately tied to the corporate culture, fostering a workspace that prioritizes the needs of those they serve. This commitment is evidenced by their ongoing high rankings in customer satisfaction surveys, even amid a significant transition towards service models. Sectra strives to ensure that as their technology evolves, so do their relationships with clients, building a solid foundation for collaborative success in the healthcare industry.

Despite the challenges of transitioning to service sales, Sectra's leadership foresees a brighter future: “The change is expected to yield positive effects sooner rather than later,” remarked Kronander, reinforcing the belief in their strategic direction.

Conclusion

As Sectra navigates the complexities of modern medical imaging and cybersecurity, the focus remains steadfastly on delivering superior customer experiences. Their impressive figures in sales and order bookings reflect not only the effectiveness of their solutions but also their unwavering dedication to their customers.

As they continue to build on this legacy, it is clear that Sectra will remain a pivotal player in the medical imaging sector, leveraging both innovation and a culture of feedback to meet and exceed the needs of healthcare providers worldwide. Their story is one of commitment, evolution, and profound customer engagement.