RevComm's MiiTel Meetings Revolutionizes Communications in Pharma with Co-MR Integration

RevComm's MiiTel Meetings and Bellesystem24's Co-MR Partnership

In a groundbreaking move, RevComm’s cutting-edge web meeting analysis AI, MiiTel Meetings, has been integrated into Bellesystem24's Co-MR service, designed specifically to support pharmaceutical companies in their ongoing informational outreach efforts. This strategic collaboration aims to improve interactions between medical representatives (MR) and healthcare professionals amid the increasing restrictions on physical visits to medical offices.

The Challenge for Pharmaceuticals

Pharmaceutical companies are currently faced with significant obstacles in maintaining effective communication with doctors. Considering the regulatory changes in visiting healthcare institutions and the evolving work patterns of physicians, opportunities for MRs to engage directly with doctors have dwindled. The Co-MR service by Bellesystem24 seeks to address this gap by leveraging specialized personnel with medical expertise and robust contact center methodologies. This innovative service provides a streamlined approach to disseminating accurate information regarding pharmaceuticals, especially to regions that are difficult to reach for in-person visits.

MiiTel Meetings: An Analytical Edge

MiiTel Meetings will play a crucial role in analyzing remote interactions between MRs and doctors that cannot be covered through conventional means. The AI system transforms subjective meeting dialogues into quantifiable data that reveals insights into both successful and unsuccessful engagement factors. By standardizing elements of effective communication, MiiTel Meetings continuously enhances the quality of information delivery, ultimately supporting pharmaceutical companies in achieving their goals.

Overview of Co-MR

The Co-MR service not only aims at enhancing operational efficiency and reducing costs for pharmaceutical information activities but also emphasizes the collection and analysis of voice data from MR interactions with physicians. This process creates visibility into successful engagement patterns, aiding in the measurement of effectiveness and the generation of new meeting opportunities. Additionally, the service supports companies from the marketing and sales strategy development phase, helping them achieve their objectives while distinguishing their roles from MRs, thereby fostering optimal structures for engagement.

Bellesystem24: A Leader in Contact Center Services

Founded in 1982, Bellesystem24 has pioneered call center services in Japan, forming a communication infrastructure that connects various businesses with consumers. With their extensive experience, they have established industry-standard models based on contact center expertise combined with cutting-edge technology. They are now regarded as a comprehensive BPO partner, driving digital transformation and innovation in customer experiences that enhance the competitiveness of client businesses. Bellesystem24 is committed to creating sustainable value through innovative solutions that respond to societal needs.

RevComm’s Mission

RevComm continues to uphold its mission of "reimagining communication and creating a society that cares for individuals". With products such as MiiTel Phone, MiiTel Call Center, MiiTel Meetings, and MiiTel RecPod, they aim to address communication challenges across all sectors. Achieving recognition, including being listed in Forbes AI 50 for 2023 and receiving innovation awards at CES 2025, showcases their commitment to enhancing productivity and effectiveness in both private and public sectors globally.

Conclusion

The incorporation of MiiTel Meetings into the Co-MR service signifies a transformative step towards resolving communication challenges faced by the pharmaceutical industry. By ensuring accurate and efficient information delivery, RevComm and Bellesystem24 are poised to establish new benchmarks in medical information practices.

For more information about Bellesystem24's Co-MR service, please visit here.