#United States #Malibu #Health Net #Franklin Fire

Health Net's Rapid Response to Franklin Fire in Malibu

On June 20, 2025, following Governor Newsom's declaration of a State of Emergency due to the Franklin Fire in Malibu Canyon, Health Net took immediate action to support those impacted by the disaster. Serving as one of California's most prominent Medi-Cal managed care health plans, Health Net is committed to providing essential resources to its members and healthcare providers during this urgent situation.

Emergency Prescription Access

During an emergency, Health Net has made it clear that members can access their medications in two ways:
1. Original Pharmacy Access: If a member's regular pharmacy remains open, they can fill their prescriptions as usual.
2. Out-of-Network Pharmacy: If the original pharmacy is closed, members can contact Health Net at 1-800-400-8987. The company has temporarily lifted refill restrictions, enabling members to obtain medications from an out-of-network pharmacy.

Behavioral Health Support

Understanding the emotional impact of such disasters, Health Net offers 24/7 crisis support for its members. Through Health Net Behavioral Health Services, individuals can call 1-800-400-8987 (TTY 711) to:

• - Receive support for coping with grief, stress, and trauma.
• - Get referrals to mental health counselors and other local services through telephone consultations.

Virtual Medical Appointments

In situations where members cannot reach their primary care providers, Health Net provides telehealth services at no cost. Members can find appointment instructions on the back of their Health Net ID card and by signing into HealthNet.com.

Community and Social Services Access

Health Net encourages members to connect with local community resources by calling 2-1-1 or visiting 211.org. This service helps members find:

• - Emergency shelters, food, and transportation.
• - Social services, financial assistance, and legal guidance from verified entities.

Support for Healthcare Providers

In addition to helping members, Health Net is ensuring healthcare providers can deliver necessary services effectively. Doctors and nurse practitioners can contact Health Net at 1-800-641-7761 for guidance. Key support measures for providers include:

• - Extended grace periods for notifications related to acute services and home healthcare.
• - Waivers for prior authorization, though notification requirements still apply.
• - Authorization of out-of-network services if usual providers are unavailable.

Medical Equipment and Supply Authorizations

Health Net will facilitate the authorization of essential medical equipment and supplies needed by patients, ensuring necessary replacements can be ordered without excessive delays.

Ongoing Communication and Updates

Health Net is committed to closely monitoring the evolving situation surrounding the Franklin Fire and continues to adapt its support strategies as needed for both its members and providers. For the most current updates and information, affected individuals are encouraged to visit HealthNet.com regularly.

About Health Net

Founded over 45 years ago in California, Health Net is dedicated to ensuring every individual has access to quality healthcare. Part of Centene Corporation (NYSE CNC), Health Net serves over three million members across California, offering various health plans and services, including mental health support, substance abuse programs, and prescription drug management. The organization is focused on transforming community health, one individual at a time, employing over 5,700 people statewide. For more information about Health Net's services, visit HealthNet.com.