#Canada #Montreal #SAP Cloud #Syntax Systems #Phoenix Global

Phoenix Global and Syntax: A Partnership Revolutionizing SAP Cloud Transformation

In the ever-evolving world of technology, the shift to cloud services is not just a trend but a necessity. Organizations aiming for efficiency and competitive advantage are increasingly turning to partnerships that drive digital transformation. A prime example is the partnership between Phoenix Global, a leader in metals and mining services, and Syntax Systems, a renowned global provider of cloud technology solutions. Their collaboration has heralded a new era of innovation and productivity, showcased by a successful SAP cloud transformation journey.

Setting the Stage: The Need for Change

Founded in 2006, Phoenix Global quickly grew from a handful of facilities in the U.S. to 20 operating sites across the globe. This rapid expansion, however, presented significant challenges. The diverse IT systems in place resulted in data silos and fragmented processes, hampering efficiency and real-time operations. Acknowledging these hurdles, Phoenix Global recognized the need for a robust cloud solution to unify their systems and drive operational excellence.

Enter Syntax Systems

As a leader in cloud application implementation and management, Syntax Systems was an obvious choice for Phoenix Global. With years of experience in guiding organizations through complex digital transformations, Syntax's role was integral in transitioning Phoenix Global from its legacy systems to the SAP S/4HANA® Cloud Public Edition. This shift was not merely a technical upgrade but a strategic transformation aimed at crafting a future-ready business.

Transformational Outcomes

The results of this partnership have been remarkable:

• - Significant Reduction in Technical Debt: By harnessing the capabilities of SAP and Syntax's best practices, Phoenix Global achieved an 80% reduction in both process and technical debt.
• - Decreasing IT Operating Costs: The collaboration allowed for a 25% decrease in IT operating costs, simultaneously increasing functionality by tenfold.
• - Real-time Insights and AI Integration: Phoenix Global's operations now benefit from real-time data insights across plants and equipment, with AI seamlessly integrated for fleet optimization.

According to Jeff Suellentrop, Chief Information and Technology Officer at Phoenix Global, “Having a trusted partner like Syntax was essential for our ERP transformation. Their exceptional expertise and commitment ensured that our business is now built for the future.”

A Model for the Industry

Both companies exemplify how innovation can redefine industry standards. Christian Primeau, global CEO at Syntax, remarked on the transformational power of their partnership, stating, “Phoenix Global showcases the transformative power of innovation when embraced by a forward-thinking organization.”

The tailored SAP implementation was designed with Phoenix Global's unique operations in mind, leveraging Syntax’s extensive experience in the mining and metals sector to ensure that the solutions were specifically aligned with industry requirements.

Looking Ahead: Sharing Success at SAP Sapphire 2025

Phoenix Global’s transformative journey doesn’t end here. Upcoming at the SAP Sapphire 2025 event from May 19-21 in Orlando, Florida, Jeff Suellentrop will present how Phoenix Global leveraged the SAP S/4HANA Cloud Public Edition as the foundation of their digital transformation strategy. His session will delve into the challenges faced and how they harnessed the power of AI to revolutionize their operational capabilities.

Conclusion

The collaboration between Phoenix Global and Syntax Systems serves as an exemplary case of how strategic partnerships can lead to substantial improvements in operations, cost-efficiency, and data accessibility. As businesses globally seek to enhance their digital infrastructures, the success story of Phoenix Global illustrates the potential that lies in embracing advanced cloud technologies and expert partnerships.

To explore the full impact of this transformation and learn more about how Phoenix Global is shaping the future of metals and mining services, visit Phoenix Global’s website and stay tuned for their presentation at SAP Sapphire 2025.