PICO Introduces Reliable Post-Warranty Repair Service for Users

PICO's New Repair Service: A Game Changer for Users

In an era where technology evolves rapidly, maintaining devices can often become a challenge once the manufacturer warranty expires. Recognizing the immense need for post-warranty support, PICO, a standout brand in the XR (extended reality) realm, has announced a new paid repair service that ensures users can continue to enjoy their devices with confidence.

Launch Date and Support Details

Starting February 5, 2026, at noon, PICO will offer this service for several of its products, namely the PICO 4 Ultra, PICO 4, and PICO Motion Tracker. Previously, users relied solely on the manufacturer's warranty period, which was a mere year, for repair support. This was often insufficient for customers who faced difficulties after those twelve months. In response to numerous requests for ongoing assistance after the warranty ends, PICO’s new service embodies a proactive step towards customer satisfaction.

Key Features of the Service

One of the highlights of PICO's new offering is the transparency in pricing. Customers can visit the official PICO website to view a detailed breakdown of repair costs, ensuring there are no surprises when it comes time to settle the bill. This commitment to clear communication enhances trust between the brand and its users.

Moreover, the service promises high-quality repairs using original parts. Each repair will utilize genuine components provided by PICO, ensuring that the quality is on par with official repairs conducted under warranty. Customers can rest assured that their devices are in good hands, maintaining the performance and integrity expected of PICO products.

How Does It Work?

Upon the commencement of this service, users whose devices have faults after the manufacturer’s warranty period can apply for repairs through a simple process on the website. This includes submitting information about the issues faced, which will prompt a response regarding potential repair costs. According to PICO, the service covers both faults arising after the warranty and those not included in warranty coverage.

- Service Activation Date: February 5, 2026, at 12:00 PM.
- Eligible Products: PICO 4 Ultra, PICO 4, PICO Motion Tracker.
- Coverage: Failures occurring post-warranty and those not covered by warranty.
- Repair Costs: Specified on the website, with each replacement part assigned a clear price.

Customer Interaction and Support

For further inquiries, customers can reach the support team via a dedicated phone number (03-5657-0964) during business hours (8:30 AM to 5:00 PM, excluding weekends and holidays) or through email ([email protected]). This ensures users have direct access to assistance whenever needed.

Important Notes

It is crucial for customers to note that devices purchased from authorized retailers and experiencing issues within the warranty period (one year from purchase) will continue to be serviced free of charge through the existing PICO official support (RMA). This new paid service is strictly for devices that fall outside these guidelines.

The fixed pricing structure includes both parts and labor. However, customers should be aware that return shipping costs for devices sent for repair will be their responsibility. If a repair estimate is not approved within seven days of the provided quote, the repair will be canceled, and the device will be returned at the customer's expense.

Furthermore, PICO will not accommodate in-store repairs, focusing solely on remote repair services.

About PICO

Founded in March 2015, PICO is a leading company in the XR space that prides itself on its innovative technology and research capabilities. Driven by its mission to “build connections, enrich lives, and unlock infinite possibilities,” PICO aims to invigorate communities and support developers, creators, and businesses through a comprehensive XR platform. By launching this repair service, PICO is reinforcing its dedication to user support and satisfaction in a fast-paced, tech-driven world.

For more information on PICO and its services, visit the official website at pico.com.