Innovative Partnership to Revolutionize Disability Support Across the Nation

Transforming Disability Support Through Technology

In a groundbreaking collaboration, Hearo Technologies and Smart Living Systems have announced a strategic partnership aimed at revolutionizing the support provided to individuals with intellectual and developmental disabilities (I/DD) across the country. This partnership merges Hearo's advanced technology platform with Smart Living Systems' extensive experience in disability services, setting the stage for a new era of remote support solutions that promote independence, safety, and quality of life.

A New Approach to Remote Support

The cornerstone of this partnership is the integration of Hearo’s customizable remote support platform with the service models developed by Smart Living Systems, which is well-known for its innovative policies and funding strategies. The combination is not only designed to enhance technology utilization but also to reshape how disability services are delivered across the United States.

Myke Bates, the Co-Founder and CEO of Hearo Technologies, expressed that this collaboration aims for scale—not only in the technology but also in the transformative possibilities it offers. “Together with Smart Living Systems, we’re creating a new path for providers to expand independence, improve safety, and generate new revenue streams all while honoring the dignity of the people they serve,” Bates stated.

Creating New Opportunities for Providers

This partnership aims to support providers in launching remote support services that are both scalable and compliant with regulations. Providers will be equipped to shift from traditional staff-intensive care models to more technology-enabled frameworks that facilitate greater independence for individuals while easing the demands placed on Direct Support Professional (DSP) workforces.

Smart Living Systems is set to take on a pivotal role as a national advisory arm, guiding agencies through the complexities involved in introducing sustainable, person-centered remote support programs. This includes navigating reimbursement processes, training staff, and setting up the required technology.

Carla Reichelderfer, CEO of Smart Living Systems, articulated the essence of the collaboration: “Everyone deserves to live with dignity, independence, and connection—whether they’re aging, living with a disability, or facing behavioral health challenges. Together with Hearo, we’re reimagining care with technology that expands access, empowers families, and builds a more sustainable future.”

Redefining Support with Trust

At the heart of this partnership lies a shared belief that true independence begins with trust rather than control. It emphasizes a supportive structure that recedes into the background, allowing individuals the freedom to thrive, connect, and grow. This philosophy resonates throughout the collaboration, signifying a commitment to enhance lives through technology.

The comprehensive solution offered through this partnership is expected to significantly improve the lives of many, utilizing Hearo's remote support platform, already in operation in over 300 homes, combined with Smart Living Systems' tested training and policy frameworks. Bates highlighted that their aim is not merely to integrate technology but to redefine what support looks like in a modern context.

“Together, we can help providers move past piecemeal approaches to care and into a future that is not only safer but also smarter and more empowering for all involved,” he added.

About Hearo Technologies and Smart Living Systems

Hearo Technologies is dedicated to providing innovative remote support solutions for those in the I/DD community, focusing on flexibility and empowerment. With a history spanning half a century, Smart Living Systems, a branch of LADD, Inc., is committed to promoting independence and inclusion for people with disabilities, partnering with various agencies to implement effective support models.

As the demand for supportive technology continues to grow, this partnership represents a significant step forward in making essential resources more accessible, ultimately fostering a future where everyone can enjoy improved quality of life through collaborative, cutting-edge support solutions.