INTELITY Introduces Advanced AI-Driven Platform to Elevate Luxury Hospitality Experience
In a bold move that redefines luxury hospitality, INTELITY® has officially launched GEMS 2.0, its much-anticipated AI-powered guest experience platform. This innovative solution is engineered to merge guest data and digital touchpoints, thereby facilitating truly personalized interactions for hotel guests worldwide. CEO Steve Proctor has emphasized that this launch represents not just an upgrade, but a transformative shift in how hotels can operate, enabling them to better respond to guests’ unique preferences and expectations.
As Proctor articulated, while many in the industry are investing heavily in disparate technologies that create barriers between hotels and guests, GEMS 2.0 turns this approach on its head. By ensuring that every digital touchpoint serves not only as a means of service but also functions as a sensor, the platform fosters a smarter ecosystem that enhances human connections rather than replacing them. This unified platform is designed to speed up and secure guest interactions significantly while preserving the refined atmosphere luxury properties are known for.
One of the standout features of GEMS 2.0 is its design flexibility, enabling hoteliers to exercise comprehensive control over their digital presence. It offers six customizable layouts and powerful branding tools that allow properties to craft both straightforward and elaborate multi-layered experiences. By allowing dynamic scheduling of content throughout a guest's journey, the interface not only streamlines the staff's workload but also provides real-time insights through in-built analytics, making it easier for hotels to maximize the value of their existing offerings.
Amber Henson, Marketing Manager at Cal-a-Vie Health Spa, shared her excitement about the platform’s capabilities. 'This cutting-edge solution is designed to elevate the guest experience by making it effortless for users to navigate and access essential information at their fingertips. The platform not only ensures seamless access to information but also beautifully showcases our branding, delivering a visually stunning and cohesive experience,' she said.
GEMS 2.0 does not stop at enhancing check-in and room access; it introduces a suite of functionalities that create a more sophisticated service experience. With enterprise-grade content management, personalized recommendations through unified guest data, intelligent automation for service requests, and immediate content updates across various touchpoints, it redefines what is possible in guest experience management.
In addition to improving operational efficiency, GEMS 2.0 is designed to drive increased revenue. By providing a comprehensive analytics framework, it enables properties to understand guest behaviors better, allowing them to optimize their service offerings to meet market demands effectively.
Proctor concluded by stating, 'We are not merely unifying hotel technology; we are ushering in a new era of luxury hospitality where every digital touchpoint enriches personal service. This is how the future of hospitality is imagined.' With global availability starting from today, hotels can implement GEMS 2.0 at their own pace, prioritizing features according to their specific requirements while ensuring data integration from the outset. Properties interested in this groundbreaking technology can schedule a demo at www.intelity.com.
In summary, INTELITY's GEMS 2.0 stands as a pioneering force in the luxury hospitality sector, offering a cohesive and personalized guest experience that is set to become the new standard in the industry.
As Proctor articulated, while many in the industry are investing heavily in disparate technologies that create barriers between hotels and guests, GEMS 2.0 turns this approach on its head. By ensuring that every digital touchpoint serves not only as a means of service but also functions as a sensor, the platform fosters a smarter ecosystem that enhances human connections rather than replacing them. This unified platform is designed to speed up and secure guest interactions significantly while preserving the refined atmosphere luxury properties are known for.
One of the standout features of GEMS 2.0 is its design flexibility, enabling hoteliers to exercise comprehensive control over their digital presence. It offers six customizable layouts and powerful branding tools that allow properties to craft both straightforward and elaborate multi-layered experiences. By allowing dynamic scheduling of content throughout a guest's journey, the interface not only streamlines the staff's workload but also provides real-time insights through in-built analytics, making it easier for hotels to maximize the value of their existing offerings.
Amber Henson, Marketing Manager at Cal-a-Vie Health Spa, shared her excitement about the platform’s capabilities. 'This cutting-edge solution is designed to elevate the guest experience by making it effortless for users to navigate and access essential information at their fingertips. The platform not only ensures seamless access to information but also beautifully showcases our branding, delivering a visually stunning and cohesive experience,' she said.
GEMS 2.0 does not stop at enhancing check-in and room access; it introduces a suite of functionalities that create a more sophisticated service experience. With enterprise-grade content management, personalized recommendations through unified guest data, intelligent automation for service requests, and immediate content updates across various touchpoints, it redefines what is possible in guest experience management.
In addition to improving operational efficiency, GEMS 2.0 is designed to drive increased revenue. By providing a comprehensive analytics framework, it enables properties to understand guest behaviors better, allowing them to optimize their service offerings to meet market demands effectively.
Proctor concluded by stating, 'We are not merely unifying hotel technology; we are ushering in a new era of luxury hospitality where every digital touchpoint enriches personal service. This is how the future of hospitality is imagined.' With global availability starting from today, hotels can implement GEMS 2.0 at their own pace, prioritizing features according to their specific requirements while ensuring data integration from the outset. Properties interested in this groundbreaking technology can schedule a demo at www.intelity.com.
In summary, INTELITY's GEMS 2.0 stands as a pioneering force in the luxury hospitality sector, offering a cohesive and personalized guest experience that is set to become the new standard in the industry.
Topics Consumer Technology）
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