#China #AI Solutions #Hong Kong #Ping An Insurance #Kantar BrandZ

Ping An Insurance Recognized as the Most Valuable Global Brand

Ping An Insurance (Group) Company of China, Ltd. has proudly secured its status as the world's most valuable insurance brand according to the '2026 Top 100 Most Valuable Global Brands' report by Kantar BrandZ. With a brand value exceeding USD 37.2 billion, the company’s value surged by 41% year-on-year, marking a significant leap of 13 positions to rank 71st overall among the premier global brands.

The report from Kantar BrandZ emphasizes that Ping An's ascent in brand value is primarily attributable to its commitment to technology-driven growth and service innovation. This recognition highlights the company’s resilience and its ability to adapt and thrive through various economic phases.

Innovative AI-Powered Services

In 2026, Ping An introduced advancements in its AI-powered service offerings, most notably the Express Service and Global Emergency Assistance.

• - AI-powered Express Service: This innovative solution stands as a first in the financial sector, allowing customers to handle transactions, financing, claims, and urgent requests seamlessly through a single sentence.
• - Global Emergency Assistance: This service connects customers with over 200,000 medical institutions and 600,000 service providers across 233 countries, featuring 38 offerings to ensure safety for customers worldwide.

Integrated Finance Model Enhancing Customer Engagement

Ping An’s integrated finance model has been pivotal in enhancing customer operational efficiency. As of March 31, 2026, the Group catered to nearly 252 million retail customers while maintaining exceptional customer retention rates. By providing a comprehensive suite of products spanning protection, asset management, credit, and service, Ping An adeptly addresses diverse customer needs in finance, health, and senior care sectors.

The company's innovative service-based products have notably contributed to these retention rates. Clients utilizing two product categories achieved a remarkable retention rate of 97%, while those with three or more categories achieved near-total retention at 99%.

Comprehensive Health and Senior Care Services

Further solidifying its market position, Ping An has developed an all-encompassing service network that includes online, in-patient, at-home, and corporate services. Their proprietary medical AI language model supports online medical assistance, which garnered over 5.6 million users in the first quarter of 2026 alone.

As of the same date, Ping An partnered with over 38,000 hospitals in China, achieving complete partnership coverage with the country's top hospitals. The home-based senior care segment also saw substantial growth, with more than 290,000 customers enrolled, an increase of about 50,000 since the start of the year.

AI as a Cornerstone of Business Growth

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