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Mercury Corporation's Outlook for 2026

As we welcome the new year 2026, Mercury Corporation, based in Shinjuku, Tokyo, expresses its hopes and mission at the start of this new chapter. The company acknowledges that Japan stands at a significant turning point, facing challenges that have never been more present.

As of 2025, the integration of Generative AI into corporate operations has become increasingly prevalent. At the same time, the nation grapples with a declining population, which has resulted in workforce shortages that directly impact corporate growth strategies. This evolving scenario complicates aspects of work, employment practices, and corporate competitiveness, fundamentally altering the conditions surrounding people and jobs. In light of these circumstances, business leaders are now tasked with a more profound query: it is no longer merely about short-term efficiency and rationality. It is about the values that guide human interactions and the futures we envision. The stance we take shapes the very essence of our corporate existence.

The Essence of Facing a Declining Population

Japan's working-age population continues to shrink. Many companies confront the pressing issue of a lack of personnel, and I view this matter as more than just a workforce deficit. The real challenge lies in the underutilization of potential within our human resources. Existing frameworks based on age, nationality, experience, and education restrict opportunities for capable individuals to thrive. This structural limitation hinders overall societal growth, a point I firmly believe in. Since its inception, Mercury has maintained a guiding philosophy centered on "People First." This principle will carry even greater significance as we navigate the challenges of a dwindling population in the coming era.

Preserving Human Values in the Age of AI

The advancement of Generative AI has significantly enhanced operational efficiency and productivity. However, it also raises concerns about the future of human work. I do not see AI as a replacement for human labor; rather, it serves as a tool that allows us to focus on the creative value that only people can generate. Therefore, Mercury is committed to enhancing human qualities such as critical thinking, empathy, and creativity alongside AI adoption. The need for companies to prioritize human-centered management will grow even more critical as technology evolves.

Mercury's Three Key Initiatives for 2026

In 2026, Mercury will focus on three main initiatives to propel our business forward:

1. Strengthening Talent Education Through Reskilling: In a rapidly changing world, the ability to learn continuously is the key to growth for both individuals and organizations. We will create learning environments that accommodate diverse roles and experiences, enabling everyone to continuously enhance their value.

2. Expanding Opportunities for Diverse Career Paths: We will broaden the scope of projects and working styles to allow employees to pursue diverse careers. From sales, customer service, and BPO to IT, education, entertainment, and new projects, we aim to provide opportunities that align with each individual's aspirations and strengths. The ability to envision new careers while remaining within the same company will serve as a foundation for fostering an organization that attracts, retains, and nurtures talent.

3. Supporting the Utilization and Retention of Foreign Talent: In light of Japan's declining population, creating an environment where individuals can thrive, regardless of nationality, is essential. Mercury will welcome foreign talent not merely as labor but as partners in co-creating value, enhancing support for their education and career development.

In Conclusion

No matter how society transforms, it is always 'people' who drive the future. We aspire to be an organization that continues to engage with individuals, place trust in them, and support those who dare to take on new challenges. Our commitment to this principle will remain steadfast in 2026. Guided by our Purpose of "Enriching the People We Connect," Mercury will continue to embrace change and confront challenges without fear.