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ZTO Express Unveils 2025 Sustainability Report

On April 17, 2026, ZTO Express (Cayman) Inc., a prominent express delivery service in China, unveiled its 2025 Sustainability Report, highlighting its unwavering commitment to responsible growth. This year marks the ninth consecutive release of such an in-depth report, showcasing the company's transition from simple compliance to a more profound emphasis on value creation in its corporate strategy.

Strategic Focus on Sustainability

ZTO's report revolves around five fundamental pillars: 1) Practicing Green Development; 2) Driving Innovation Engines; 3) Deepening Talent Development; 4) Synergizing Stakeholder Value; and 5) Consolidating Governance Foundations. Collectively, these elements illustrate how ZTO integrates sustainability into its core operations, aiming to enhance customer service while supporting employees and partners in achieving shared objectives.

The chairman, Meisong Lai, stated, "2025 concludes the 14th Five-Year Plan, which witnessed the express delivery sector in China achieving remarkable high-quality development." He reiterated ZTO's long-term vision for integrating its business strategies with national initiatives and public needs. Throughout this journey, ZTO has embraced sustainable practices as a critical pillar for corporate development, rather than a supplementary task.

Commitment to Low-Carbon Logistics

ZTO has made strides in developing a robust green logistics framework, incorporating clean energy solutions and innovative last-mile delivery systems. The company has undertaken extensive photovoltaic projects and incorporated unmanned delivery fleets, resulting in significant reductions in carbon emissions. Their pioneering green initiatives have gained recognition across the industry as exemplary case studies, encouraging a transition towards low-carbon practices throughout the logistics space.

Harnessing Technology for Enhanced Services

In a bid to elevate service quality, ZTO leverages advanced technological solutions including big data and artificial intelligence. This empowers the company to optimize operational efficiency across its extensive network while bolstering last-mile delivery capabilities. Additionally, ZTO is committed to expanding its rural logistics network, ensuring effective service delivery to various sectors, thereby enhancing the integration of express delivery with other economic functions.

Prioritizing Employee and Partner Welfare

ZTO places a high priority on its workforce and network partners, implementing comprehensive support mechanisms tailored to frontline workers. Regular welfare activities ensure employee satisfaction and increase a sense of belonging. Concurrently, ZTO's empowerment programs enhance the operational resilience of its network partners, fostering a stable supply chain ecosystem.

Addressing Social Responsibility

Corporate social responsibility remains at the forefront of ZTO's mission, with the company consistently investing resources into public welfare initiatives. These initiatives include educational support for disadvantaged students, disability aid, and charitable contributions. Through sustained actions, ZTO aims to give back to society while spreading warmth and kindness nationwide.

Governance and Compliance

On the governance front, ZTO enhances its sustainability framework by refining its management structures, evaluation systems, and compliance measures. By strengthening internal controls and information security, ZTO aims to foster a robust operational environment that supports its long-term, high-quality development goals.

As ZTO continues its journey into the 15th Five-Year Plan phase, it emphasizes collaboration with partners across sectors to achieve shared growth and contribute positively to society. For additional insights and the complete strategic framework of ZTO's sustainability efforts, interested readers can access the entire report through ZTO's official investor relations page.

For further details on ZTO Express, visit their website at ZTO Investor Relations.