Broadridge Introduces Scalable Agentic AI Solutions for Capital Markets and Wealth Operations

In a groundbreaking move for the financial industry, Broadridge Financial Solutions (NYSE: BR) has announced the deployment of its agentic AI capabilities across capital markets and wealth operations. This innovative software autonomously analyzes, prioritizes, and resolves operational exceptions, significantly reducing the need for constant human intervention. As of May 11, 2026, these capabilities are live in production and are already generating substantial cost savings for new clients in the financial sector.

Operational Cost Reductions

Broadridge’s AI-enhanced services promise up to 30% operational cost reduction for clients from day one. The services are available in two pathways: a managed services model, where Broadridge handles operations entirely, and a standalone option where firms can integrate Broadridge's agentic AI technology directly into their existing systems. These flexible deployment strategies enable financial institutions to choose a method that best aligns with their operational needs.

According to Tom Carey, who leads Broadridge's Global Technology Operations, the financial firms poised for success in the coming era will be those that adopt AI as a core component of their operational workflows. With Broadridge's extensive training and integration within its managed services environment, the platform is uniquely designed to provide robust solutions that meet the stringent requirements of financial institutions.

The Evolution of AI in Financial Services

Since 2024, Broadridge has been perfecting its agentic capabilities, deploying them in over 40 client environments. This operational experience, processing millions of transactions monthly, has instilled a high level of confidence in the platform’s performance and reliability. Key functionalities now in use include automated management of trade fails, account opening processes, real-time valuation handling, and automation of customer inquiries.

This automation reshapes the human labor landscape, refocusing employees on complex cases and customer service roles that require a more nuanced human touch. The combination of AI and human oversight assures compliance and regulatory control, vital in the financial sector.

Infrastructure Supporting Agentic AI

Broadridge has designed its AI platform on a foundation of four integrated layers, ensuring a seamless transition from data to actionable insights. The Data Layer, powered by Broadridge's proprietary financial services ontology, offers a reliable and normalized data source essential for informed decision-making. Following this, the API Layer provides compatibility and integration with third-party systems, while the Workstation Layer grants operational professionals visibility over tasks and exceptions in real-time. Finally, the Agentic Intelligence Layer empowers teams to move effectively from reporting to decision-making, enhancing overall operational efficiency.

The firm has also tackled a primary challenge in AI adoption within financial services: fragmented data. By creating a coherent data model and completing the integration necessary for effective AI deployment, Broadridge sets a new standard for operational excellence.

Industry-Wide Impacts

Beyond merely enhancing its services, Broadridge is committed to setting a precedent for the industry. The firm plans to share parts of its ontology as an open resource, laying the groundwork for broader industry adoption of agentic intelligence. By enabling other market participants to utilize a trusted data model, Broadridge is helping pave the way for standardized processes across the financial landscape.

With over $15 trillion in daily trading activity and millions of transactions processed annually, Broadridge's AI innovations are not just reshaping the operational frameworks of individual firms but are also poised to elevate the entire financial services sector. As Broadridge continues to expand its AI capabilities, it maintains its focus on delivering solutions that enhance operational resiliency, improve business performance, and optimize investor experiences.

For more information about Broadridge and its innovative solutions, please visit www.broadridge.com.