How AI Phone Systems are Revolutionizing Hospitality at Angel Grandia

Transforming Customer Service with AI at Angel Grandia

In today's fast-paced environment, businesses are facing challenges like never before, particularly in the hospitality sector. One example of innovation comes from the resort hotel, Angel Grandia Echigo Nakazato, located in Yuzawa, Niigata Prefecture. Recently, the hotel implemented the AI telephone service, AI SAKURA, developed by Tifana.com, to streamline operations during the busy summer season.

The Challenge: Staff Shortages During Peak Season

As the summer holidays approach, many hotels around the country experience a sharp increase in bookings. For Angel Grandia, known as a “child-rearing support resort,” this meant a surge in inquiries related to reservations and local attractions. With a limited workforce, the hotel staff faced immense pressure to handle the influx of phone calls and requests, which hampered their ability to deliver quality customer service.

To address these challenges, the decision was made to adopt AI SAKURA, an innovative automated telephone response system. With this technology, frequently asked questions regarding check-in times, directions, and available amenities can be handled effectively without burdening the frontline staff.

Benefits of AI-Driven Automated Response

AI SAKURA revolutionizes customer engagement by providing automated and prompt responses to common inquiries. Available 24/7, this AI system ensures that guests' questions are answered quickly, which enhances customer satisfaction. In situations requiring human intervention, AI SAKURA can seamlessly connect guests with hotel staff, ensuring a smooth flow of communication. This feature is especially beneficial for guests who may experience delays in check-in or wish to address urgent queries.

Significant Reduction in Staff Workload

Within just a two-week period, the AI system successfully managed over 100 calls, effectively taking on approximately eight hours’ worth of staff duties. This not only alleviated the workload but also suggests substantial long-term savings, as AI SAKURA is projected to handle around 200 hours of telephone inquiries annually. With the AI tackling standard queries, staff can focus on more complex reservation issues and improve the overall guest experience.

Future Expansion Plans for AI Capabilities

Currently, the AI service targets frequently asked questions from hotel guests, but plans are underway to expand its functionality to cover reservation inquiries and more comprehensive customer service tasks. By strengthening the collaboration between hotel staff and AI SAKURA, Angel Grandia is poised to create a cutting-edge environment that accommodates a greater number of inquiries efficiently.

About AI SAKURA

AI SAKURA is a conversational AI solution that does not require extensive setup or tuning. With the guiding principle of “Your companion, AI SAKURA. Together in work and happiness,” it supports the digital transformation (DX) of various organizations.

Why Choose AI SAKURA?

- Incorporates advanced technologies like ChatGPT and image-generating AI
- Holds multiple patents for AI solutions and various ISO certifications for quality assurance and cloud security
- Quickly customized to fit clients' specific operational needs
- Fully automates maintenance and operational tasks

As an increasing number of businesses pursue DX initiatives, AI SAKURA emerges as a preferred choice. The AI is utilized in various settings including railway stations, commercial facilities, websites, and via telephone interactions, providing robust customer service capabilities.

Company Overview

Tifana.com, headquartered in Meguro, Tokyo, is committed to spreading smiles through the power of the web and AI. Established in 2000, the company has developed diverse web solutions and embraced artificial intelligence since the launch of AI SAKURA in October 2016. With successful deployments across many sectors, Tifana.com plays a key role in driving digital transformation in numerous businesses. Starting March 2024, the company will become part of the HEROZ Group, listed on the Tokyo Stock Exchange.