Evolve Introduces In-Room Massage Service for Enhanced Guest Experience

Evolve, a company specializing in the operation of vacation rentals and inns primarily in Osaka, has recently entered into a partnership with Skipboat, which operates the Tokyo Refresh relaxation service. This collaboration aims to offer in-room massage services tailored for vacation rental facilities. The service has already been integrated into over 200 rooms across the Tokyo and Osaka areas, significantly enhancing the guest experience.

The newly introduced service allows guests to enjoy professional massage therapy without needing to leave their rooms. This not only elevates the overall stay for visitors but also provides property hosts and owners with an alternative revenue stream that is not reliant solely on accommodation fees.

The Importance of Guest Experience and Additional Revenue in the Vacation Rental Market

As competition in the vacation rental market intensifies due to an increasing number of facilities, it has become increasingly challenging to differentiate properties based solely on location, price, or interior design. To ensure consistent patronage, it is crucial to enhance the value of guest experiences during their stay and incorporate services that contribute positively to post-stay evaluations.

In-room massage services stand out as an attractive option that requires no major equipment investment or dedicated spaces, making them easy to implement using existing rooms. For guests, this offers a refreshing alternative to going outside after a long journey, as they can unwind comfortably in their own spaces while receiving top-notch treatment.

For property hosts, these services create an additional income opportunity while simultaneously boosting guest satisfaction. Evolve is focused on the implementation of these services across facilities it manages and operates, with efforts already seen in over 200 rooms.

A Unified Approach for Quality Service Implementation

Evolve is streamlining the process of booking, payment, therapist dispatch, terms of use, and customer inquiries across its operations to maintain quality while integrating the in-room massage service. Additionally, the company plans to expand its offering beyond its managed properties to include other vacation rental operators, individual hosts, entire home rentals, villas, and serviced apartments.

Evolve began its journey in vacation rental management in Osaka in 2017 and has since been involved in approximately 700 properties, providing comprehensive support from property selection to the startup phase, ongoing operations, and cleaning services. Their expertise includes:

- Selecting properties suitable for vacation rentals and conducting financial viability studies.
- Supporting necessary licensing for various accommodation types.
- Preparing furnishings, appliances, and supplies.
- Listing on platforms such as Airbnb and Booking.com, while adjusting pricing and availability.
- Offering multilingual guest services, management of cleaning, and quality control.
- Providing operational reports and revenue improvement assistance to property owners.

This operational success allows Evolve to design a service process that is both appealing to guests and minimizes the burden on property hosts.

Creating New Income for Property Hosts

With the new service, each property can set its service fee for guests. The portion received from guests, after deducting the stipulated service fee from Tokyo Refresh, will become the property’s revenue.

For example, if the service fee is set at 5,000 yen per session, here’s a simple estimated revenue breakdown:

- 5 sessions per month: 25,000 yen
- 10 sessions per month: 50,000 yen
- 20 sessions per month: 100,000 yen
- 30 sessions per month: 150,000 yen

These figures serve as rough estimates and do not guarantee specific revenues or usage amounts, as actual pricing and settlement terms will vary based on individual contracts.

Monthly usage reports will be provided to properties, and service fees will be paid based on agreed-upon conditions. Importantly, this model does not require initial capital investment or intensive booking management from the properties — guests can easily access services through QR codes located within the hotel.

Tokyo Refresh: An Established Name in Relaxation Services

Tokyo Refresh is a mobile wellness service that brings therapists directly to hotels and residences, managing over 20,000 treatments annually while maintaining a network of more than 100 skilled therapists. The service caters to both domestic and international clientele, ensuring easy booking and payment processes, which are particularly beneficial for foreign visitors.

Key treatments available to guests include:

- Shiatsu and body care
- Aromatherapy
- Stretching
- Head care
- Reflexology
- Facial treatments
- Eye fatigue relief

In the event of any issues, such as therapist delays or guest health concerns, the Tokyo Refresh operation headquarters will handle initial responses, ensuring that responsibilities do not fall directly onto property hosts or staff.

Future Expansion Plans

Evolve aims to leverage the successful introduction of its in-room massage services in over 200 properties as a stepping stone to expand these offerings throughout the vacation rental sector across Japan. The company is open to inquiries from various property hosts and operators, focusing on facilities looking to enhance guest satisfaction and diversify income streams.

This innovative service marks a significant step forward in providing enriched experiences for guests while ensuring reliable support and income opportunities for facility operators. Evolve is committed to enhancing the quality of vacation rentals while promoting a sustainable business model for property owners.

For potential adopters keen on exploring this model, detailed consultations are now available, ranging from individual facilities to broader operational strategies for brands across regions.