Tech Mahindra Partners with ServiceNow for GenAI-driven Enterprise Service Management

Tech Mahindra's Innovative Leap with ServiceNow Integration

In a major move towards digital transformation, Tech Mahindra (NSE: TECHM), a prominent technology consulting firm, has announced its integration with ServiceNow to pioneer GenAI-powered enterprise service management solutions. This initiative aims to propel businesses into the GenAI era by offering an all-encompassing platform known as One E2E Platform.

Transforming Business Operations

The One E2E Platform is designed to enhance operational efficiency and strengthen business competitiveness by merging GenAI capabilities into essential business processes, thereby modernizing their infrastructure for future readiness.

This collaboration leverages Tech Mahindra's global domain expertise along with ServiceNow's robust capabilities, focusing on joint go-to-market strategies which are critical for accelerating the digital transformation of global enterprises. The One E2E Platform aims to simplify operations through Tech Mahindra's netOps.now, an AI accelerator available on the ServiceNow Store.

AI-Driven Solutions for Business Growth

By integrating advanced analytics and automation with GenAI, businesses can optimize their network operations, thus driving growth. The joint offering will build on existing strengths across various industry sectors, including communications, manufacturing, banking, financial services, insurance (BFSI), and healthcare.

Atul Soneja, Chief Operating Officer at Tech Mahindra, emphasized that businesses face several challenges, including keeping pace with technological advancements and reducing costs while raising service quality. He stated, "By integrating GenAI with our industry knowledge, we aim to alleviate these challenges and enhance customer experiences through our 'One E2E Platform.' Together with ServiceNow, we're set to redefine how enterprises succeed in this digital age."

A Commitment to Workforce Development

As part of this strategic partnership, Tech Mahindra will work to double its ServiceNow certifications within the next 12 months, facilitated through the ServiceNow Enterprise Learning Agreement. This initiative aims to empower employees with free access to valuable certifications, preparing them for the evolving digital landscape.

Erica Volini, Senior Vice President of Global Partnerships and Channels at ServiceNow, expressed enthusiasm for the collaboration, stating, "This partnership is crucial for bringing AI's power to organizations in India and across the globe. Tech Mahindra's deep telecommunications expertise combined with our capabilities will enable us to offer advanced, tailored solutions to our customers."

Successful Implementation with Ahlstrom

A highlight of the collaboration's potential is its existing success story with Ahlstrom, a leading manufacturer in fiber-based materials. Ahlstrom has effectively utilized Tech Mahindra's ServiceNow offerings to leverage data insights, optimize workflows, and improve service delivery. Tuna Özcer, Service Manager for End User Care at Ahlstrom OYJ, praised Tech Mahindra’s expertise over the past decade, noting how it has helped Ahlstrom navigate IT challenges and seize growth opportunities.

Looking Ahead

As a member of the ServiceNow Partner Program, Tech Mahindra provides an end-to-end digital workflow platform aimed at enhancing customer experience. Through joint investments to strengthen their domain expertise and engineering capabilities, Tech Mahindra and ServiceNow aspire to empower global organizations, ensuring sustainable growth and success in an increasingly digital world.